Customer Success Coordinator

3 weeks ago

Scottsdale, United States GPS Insight Full time
Job DescriptionJob Description

Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are looking for a Customer Success Coordinator to join our Customer Success Team in a hybrid work environment based out of our company headquarters in Scottsdale, AZ. Our Customer Success Coordinators serve as the main point of contact for our customers, ensuring requests are responded to and resolved in a timely manner. Customer Success Coordinators are focused on retaining and growing our existing small business customer base by interacting with customers via phone, email, chat, and video conference meetings.

This position will be a key component to GPS Insight attaining its annual growth objectives while maintaining very high customer satisfaction. The position reports to the Manager of Customer Success.

What You'll Do

  • Be a part of a team that serves as a main point of contact for a high volume of customers.
  • Interact with customers on a daily basis via phone, email, chat and video conference.
  • Account management activities including processing expansion orders, facilitating hardware installation requests, documenting detailed meeting notes in our internal CRM system, and creating leads for upsell opportunities for the sales team.
  • Maintain a high level understanding of products and services to assist customers with questions about the GPSI product offering.
  • Collaborate with cross-functional teams to address customer issues effectively.
  • Be the "Voice of the Customer" internally to our support, product, sales and marketing teams.

Requirements

  • 2+ years of B2B customer facing experience required
  • 1+ years of experience managing SaaS customers preferred
  • Comfortable engaging with customers on multiple software platforms such as Outlook, Salesforce, and Teams.
  • Exceptional verbal and written communication skills
  • Customer-first mentality; a sense of urgency to ensure timely response to customer needs
  • Strong work ethic with the ability to self-start, prioritize, and multi-task
  • Must be willing to work 6am - 2pm MST during portion of the year

What We Offer

  • Fast paced and rapidly growing environment
  • Chance to deliver mission critical data that drives the operations of our economy
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • There's more as well Speak with us to find out all details

Benefits

  • 401(k) matching
  • Full Health Benefits (Health, Vision, Dental)
  • Employee assistance program
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement

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