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Desktop Support Technician
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Desktop Support Technician
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IT Support Technician
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Desktop Support Specialist
4 weeks ago
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IT Support Technician
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Desktop Support Specialist
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Sr. Desktop Support Engineer
4 weeks ago
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Sr. Desktop Support Engineer
2 months ago
Washington, United States Tandym Group Full timeA services organization in Washington, D.C. is currently seeking a new Sr. Desktop Support Engineer to support their growing team. In this role, the Sr. Desktop Support Engineer will be responsible for providing second level support for all incident and service requests that have been escalated by the Service Desk.Responsibilities:The Sr. Desktop Engineer...
Desktop Support Technician
2 months ago
Job Duties and Responsibilities:
- Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues.
- Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
- Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services.
- Diagnose equipment hardware problems for repair or replacement.
- Analyze and resolve PC hardware, software, system access, network, and other technical issues.
- Follow up with customer to ensure problems are resolved successfully/satisfactorily.
- Perform end user operation/procedure training and/or documentation.
- Track/document issues and escalate if appropriate.
- Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
- Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.
- Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.
- Active Secret Clearance Required
- Degree in Computer Science (preferred)
- 1-2 years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.)
- Knowledge of Windows Operating Systems.
- Knowledge on Active Directory
- Knowledge of Local Area Networks (LAN).
- Able to work independently, take responsibility with initiative and problem solving
- Ability to work a flexible schedule and extended work hours as required based on current projects.
- Excellent written/spoken communication skills
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