Sr. Desktop Support Engineer
2 months ago
A services organization in Washington, D.C. is currently seeking a new Sr. Desktop Support Engineer to support their growing team. In this role, the Sr. Desktop Support Engineer will be responsible for providing second level support for all incident and service requests that have been escalated by the Service Desk.
Responsibilities:
The Sr. Desktop Engineer will:
- Resolve issues for desktop and laptop incidents and requests in a timely manner
- Troubleshooting and resolving desktop/laptop software including installing, configuring and understanding functionality
- Troubleshooting and resolving service-related issues such as user data back-up, printing, web- ex, etc.
- Effectively document the resolution process and mentor Service Desk personnel
- Contribute to departmental policies and procedures related to troubleshooting
- Work with system and application owners to re mediate reoccurring issues
- Respond to and resolve inbound computer-related end user support tickets in a timely manner using Service Manager
- Support Windows 10, Mac OS, iOS, and Android
- Provide IT support relating to technical issues involving Microsoft core business applications and operating systems
- Troubleshoot, maintain, repair, upgrade, and install various desktop computer hardware, printers, phones, and other equipment
- Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees
- Communicate with customers as required, keeping them informed of support progress and notifying them when their issue has been resolved
Qualifications:
- 5+ years of prior Help Desk experience
- 1-year experience with JAMF (SCCM platform) and SCCM/PXE for Windows
- High School Diploma / GED
- Experience working with computers and operating systems
- Experience with trouble ticketing system-currently using Service Manager
- Thorough knowledge of desktop and business/technical support systems
- Active Certification required: MCSA, MCSE, ACSP, or ACMT
- Experience with Windows 10 and in Active Directory Environment
- Experience in computer systems or IT support, with technical proficiency in MAC OS, tools and productivity office suites
- Advanced level experience in MAC/PC hybrid environments including mobile devices
- Experience installing and supporting applications such as Microsoft Office and Outlook, O365, Windows 10 and Mac OS
- Hands-on experience with a wide range of infrastructure, including Operating Systems, Device Management, and client systems
- Experience troubleshooting mobile devices using both iOS and Android
- Experience in working on a Service Desk teams supporting IT services
- Experience in working with a ticketing system, such as Service Manager, ServiceNow, Remedy. Etc.
- Strong critical thinking skills that facilitate expedient problem solving
- Strong communication skills
- Excellent customer service skills
U.S. Citizenship required
Must pass background investigation to obtain Public Trust
Desired Skills:
- Technical Degree
- Authorized MAC certification
- Experience with Air-Watch/Intelligent Hub
-
Sr. Desktop Support Engineer
4 weeks ago
Washington, United States Tandym Group Full timeA services organization in Washington, D.C. is currently seeking a new Sr. Desktop Support Engineer to support their growing team. In this role, the Sr. Desktop Support Engineer will be responsible for providing second level support for all incident and service requests that have been escalated by the Service Desk.Responsibilities:The Sr. Desktop Engineer...
-
Desktop Support Engineer Administrator
3 weeks ago
Washington, United States ABBTECH Professional Resources Full timeOur client has an opening for a Desktop Engineer/Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management...
-
Desktop Support Specialist
4 days ago
Washington, United States JCS Solutions LLC Full timeJob DescriptionJob DescriptionJCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services...
-
Installation Desktop Engineer
6 days ago
Washington, United States Tandym Group Full timeA recognized services company in Washington, D.C. is looking to add multiple Install Desktop Engineers to their growing staff. Responsibilities: The Installation Desktop Engineer will: Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software Serve as a member of technical...
-
Desktop Imaging Engineer
1 week ago
Washington, United States KaylaTek Full time $100,000 - $110,000Job DescriptionJob DescriptionCome join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose...
-
Desktop Support
3 months ago
Washington, United States TEEMA Full timeJob DescriptionJob DescriptionLOCAL CANDIDATES ONLY. CONTRACT TO PERMANENT POSITIONMy client is an Electronic Medical Record company, and they are tasked with supporting Desktop Support needs for a medical organization.Must Haves:strong PC hardware knowledgebasic network troubleshooting skillsSCCM Experience, (imaging pc's)basic knowledge of active...
-
Desktop Support Technician
2 weeks ago
Washington, United States Compu-Vision Consulting Full timeTitle: Desktop Support Technician Location: Bronx, NY 10451 Duration: 6 Months Job Description:General tasks and responsibilities will include: • Have an understanding and use of client devices system management tools, utilizing Jamf, Apple Business Manager, Device Automation, Jamf Connect, Workspace One along with aptitude for process improvements and...
-
Desktop Support Technician
1 month ago
Washington, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is seeking to hire a Desktop Support Specialist in 1 of 3 locations in Washington, DC. This is a full-time on-site position offering Fortune 500 level health benefits, PTO, 401k, Life Insurance, and monthly reimbursement for travel. The ideal candidate will have 3-4 years of experience with Desktop Support and will be...
-
Desktop Support Technician
2 weeks ago
Washington, United States COGNITIVE MEDICAL SYSTEMS INC Full timeJob DescriptionJob DescriptionPosition Title: Desktop Support Technician Team Cognitive is seeking a Desktop Support Technician to provide onsite support for the VA T4NG Veterans Benefits Administration (VBA) Microsoft (MS) Exchange and Desktop Support contract.Position SummaryThis Desktop Support Technician position will be a part of a team providing Tier...
-
Desktop Support Technician
1 week ago
Washington, United States COGNITIVE MEDICAL SYSTEMS INC Full timeJob DescriptionJob DescriptionPosition Title: Desktop Support Technician Team Cognitive is seeking a Desktop Support Technician to provide onsite support for the VA T4NG Veterans Benefits Administration (VBA) Microsoft (MS) Exchange and Desktop Support contract.Position SummaryThis Desktop Support Technician position will be a part of a team providing Tier...
-
Desktop Support Technician
3 weeks ago
Washington, United States Compu-Vision Consulting Full timeTitle: Desktop Support Technician Location: New York, NY 10004 Duration: 6 Months Job Description: Principal Duties: • Mobile device procurement iPhone, iPad and Samsung devices • Working with Telecom carriers during implementations and outages • Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and...
-
Desktop Support Specialist
1 week ago
Washington, United States Govcio LLC Full timeOverview: GovCIO is currently hiring for a/an Desktop Support Specialist (Journeyman). This position will be located in Washington D.C. This is a fully onsite position. The Desktop Support Specialist will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all...
-
Desktop Support Specialist
4 weeks ago
Washington, United States Infojini Inc Full timeJob Description:The Application and Computer Services section (ACS) of the Division of Management seeks anintermediate-level experienced support specialist to join our user and desktop support team. The candidate will support the Endpoint Computing &Administrative Services team (ECAS).The candidate must demonstrate technical knowledge and experience with...
-
Desktop Support Specialist
4 weeks ago
Washington, United States Infojini Inc Full timeJob Description:The Application and Computer Services section (ACS) of the Division of Management seeks anintermediate-level experienced support specialist to join our user and desktop support team. The candidate will support the Endpoint Computing &Administrative Services team (ECAS).The candidate must demonstrate technical knowledge and experience with...
-
Desktop Support Technician
6 days ago
Washington, United States Keen Logic Full timeKeenLogic is seeking to hire a Desktop Support Technician (entry Level) to work with the United States Agency of International Development (USAID) in 1 of 3 locations in Washington, DC. This is a full-time position offering health benefits, PTO, 401k, and Life Insurance. The ideal candidate will have 3+ years of experience with Desktop Support and will be...
-
Desktop Support Technician
2 weeks ago
Washington, United States Keen Logic Full timeKeenLogic is seeking to hire a Desktop Support Technician (entry Level) to work with the United States Agency of International Development (USAID) in 1 of 3 locations in Washington, DC. This is a full-time position offering health benefits, PTO, 401k, and Life Insurance. The ideal candidate will have 3+ years of experience with Desktop Support and will be...
-
Desktop Support Technician
2 weeks ago
Washington, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is seeking to hire a Desktop Support Technician (entry Level) to work with the United States Agency of International Development (USAID) in 1 of 3 locations in Washington, DC. This is a full-time position offering health benefits, PTO, 401k, and Life Insurance. The ideal candidate will have 3+ years of experience with...
-
Desktop Support Technician_Washington DC
3 months ago
Washington, United States Red Knight Solutions, LLC Full timeJob DescriptionJob DescriptionRed Knight Solutions is currently seeking a Desktop Support Specialist in La Porte TX.This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months.Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is...
-
Desktop Imaging Engineer
4 days ago
Washington, United States JCS Solutions LLC Full timeJob DescriptionJob DescriptionJCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services...
-
Sr. Storage and Cloud Engineer
2 weeks ago
Washington, United States Knowledge Management, Inc. Full time $100,000 - $150,000Job DescriptionJob DescriptionKnowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance...