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Banquet Supervisor

1 month ago

Des Moines, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

· Ensure that details are followed from the banquet event order (BEO) and check BEO for the next day’s setups.

· Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.

· Deliver soiled linen to laundry department; determine if linen needs to be washed immediately for next day’s setup or in the immediate future.

· Assign room clean outs and setups to banquet staff.

· Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.

· Ensure that the banquet area is maintained in a clean, organized, and safe condition.

· Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.

· At the end of each shift, inspect and make any necessary corrections on all work done by setup staff.

· Immediately relay guest compliments or complaints to management.

· Submit maintenance requests to the engineering department for broken or damaged equipment.

· Assist staff with room setups, food service, and clean up when necessary.

· Maintain StepStone and hotel standards of food, beverage, and quality guest service.

· In the absence of manager ensure all billing is reviewed and approved

Ensure guest satisfaction by delivery of an exceptional product.

Requirements:

· Minimum lifting of 70 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 70 pounds.

Other duties may be assigned.

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.

· Must have good mathematical and computer skills.

· High school education and relevant training and experience preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred.