Customer Service Representative

4 weeks ago


Elgin, United States ASG Staffing - Illinois Full time
Job DescriptionJob Description

Customer Service Representative

This company is a globally recognized leader in high-performance hydraulic gear pumps and motors. With a strong commitment to quality and customer satisfaction, they serve a diverse range of industries.

The company places a strong emphasis on innovation and maintaining high standards of quality, which can be appealing for employees who take pride in their work and want to be part of a company that values excellence.

Customer Service Representative Job Duties:


  • Respond to customer inquiries via phone, email, and online chat in a professional and courteous manner.

  • Process orders, returns, and exchanges, ensuring accuracy and efficiency.

  • Provide detailed product information and assist customers in selecting the right products for their needs.

  • Coordinate with internal teams, including sales, production, and shipping, to resolve customer issues and ensure timely delivery.

  • Contribute to continuous improvement initiatives by providing feedback on customer service processes and suggesting enhancements.


Schedule:

  • 1st Shift (9am – 5pm)

  • Overtime as needed

Pay:

  • $20-22/hour based on experience.

Customer Service Representative Requirements:


  • Minimum 2 years of experience in customer service or related positions.

  • Strong communication skills.

  • Attention to detail.

  • Efficient and effective problem-solving skills.

  • Time management skills.

Benefits offered by employer upon permanent hire:


  • Competitive salary and benefits.

  • Comprehensive training and ongoing support.

  • Opportunities for career advancement.

  • Health, dental, and vision insurance.



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