Assistant Regional Manager Travel Between Montclair and Hoboken

3 months ago

Montclair, United States The Woodhouse Day Spa - Montclair & Hoboken Full time
Job DescriptionJob DescriptionCome join The Woodhouse Day Spas, voted Americas best day spa by American Spa Magazine

We are hiring a full time Assistant Regional Manager. The Woodhouse Day Spa strives to create a unique spa experience for each of our guests and cannot achieve this without talented therapists who have passion for what they do

"You've Gotta Do What You Love"

The Assistant Regional Manager role is an important responsibility as this person oversees the many working parts of the both Montclair & Hoboken locations and reports to the Regional Manager and Owner.

To be successful in this position, it requires an individual who has a range of skills including handling personnel matters such as hiring, terminations, coaching, conducting performance reviews and discipline when needed. They should possess leadership skills and be able to create a positive work culture that produces well- rounded, loyal, and productive team members.
The Assistant Regional Manager must be able to multi-task and should take ownership of the spa operations including understanding the financial aspects of the business. It is important that they present a professional image.
Experience in guest relations and massage/salon/spa or hospitality management is necessary. Role expectations include meeting/exceeding key performance indicators, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting and training, and employee coaching and development.
Job Description
  • Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
  • Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention while acting as a second point of contact for guest issues, including but not limited to follow-up, feedback, and concerns
  • Overseeing marketing initiatives and coordinating reputation management responsibilities.
  • Forecasting revenues to maintain labor costs and monitor expenses against budget and identify areas of opportunity within the business to meet the budget.
  • Understanding, managing and overseeing computer reports and functions to ensure accurate guest records are maintained and required reports are available when needed.
  • Managing employee callouts or day-of scheduling challenges.
  • Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance.
  • Ensuring both locations meet/exceed location goals. Monitor and assist location leaders with creating and coaching the team to achieve departmental and individual goals
  • Overseeing and direct inventory processes including supervision of the ordering of back bar and retail items.
  • Adjusting employee punches and sending payroll reports for each pay period. As well has handling other parts of the payroll process.
  • Coordinating and managing training opportunities for in-spa operations, product knowledge and treatment protocols.
  • Recruiting qualified candidates via employment platforms and agencies, etc.; conduct interviews, create offer letters and terminating employees as necessary.
  • Onboard and lead new employees through:
    • Receiving and scanning New Hire Documents
    • Coordinating and providing a training schedule
    • Ensuring the health and safety of guests and employees is paramount.
    • Guaranteeing compliance with all state and local rules and regulations.

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