Day Treatment Case Manager

Summary

From a person-centered and systems of care framework, provides direct care services and planned treatment interventions for children who have experienced complex trauma, coordinate all treatment services for clients within the Children's Hope Alliance Day treatment program.

Principal Duties and Responsibilities

Specific duties and responsibilities:

Treatment

• Maintain a strengths-based therapeutic milieu in the educational setting to foster social, emotional, cognitive, spiritual, and physical growth
• Provide direct care services for individual children to meet the child’s needs in a respectful, affirming, and dignified manner
• Ensure the child’s physical safety and emotional well-being
• Identify and build upon each child’s strengths in functional skill areas, including academic, communication, social, self-care, problem solving, appropriate personal boundaries, and other interpersonal skill areas
• Cultivate each child’s strengths, including developing a positive self-concept, a sense of safety, personal integrity, and trust in the adult world
• Assist the child to recognize and control inappropriate behaviors
• Nurture the child’s ability to build trusting and caring relationships
• Provide planned treatment intervention for individual children per the individual treatment plan
• Demonstrate effective use of behavior management techniques and CPI interventions
• Provide supportive group experiences through daily life events, psycho-educational group processing, planned therapeutic outings/activities, and other group experiences to develop the capacity of the peer group to display appropriate caring for each other

Case Coordination

• Linking and coordinating all necessary services, including but not limited to, residential treatment, foster care, community-based programs, outpatient therapy, psychiatric care, medical care, and education for clients receiving treatment within the agency continuum of care.
• Schedule and coordinate monthly Treatment Team Meetings for all clients on assigned case load.
• Provide Clinical Home Services, which includes all discharge planning and wrap around services, as well as all documentation required to continue authorizations for services while children are residing within the CHA continuum of care.
• Present cases during weekly Clinical Team Meetings and Child and Family Team Meetings

Documentation/Administrative

• Obtain necessary information for updating the Comprehensive Clinical Assessments and Person-Centered Plans for continued authorization.
• Submit all required information/documentation to Authorization Specialist by required due dates and ensure that documentation meets Medicaid requirements.
• Prepare progress summaries, discharge agreements, discharge summaries, client exit interviews and other assigned reports in a timely, clear, and concise manner according to policies and procedures and Medicaid requirements.
• Complete outcome surveys at discharge for all children on assigned case load.
• Maintain all required medical record documentation, securing current consents and permissions in advance of the expiration of existing documents, including permission for treatment, consent for release of information, and other documents which are time limited.
• Scan paper records into electronic health record.
• Conduct quarterly peer reviews on all assigned medical records and report all missing information on a Medical Records Compliance Form, update demographic information in Electronic Health Record.
• Review and approve all daily progress notes for all children on assigned case load no later than the end of the business day.
• Comply with all policies, practices, and procedures; report all out-of-compliance or unsafe activities to supervisor
• Attend and successfully complete all required trainings.

Consumer Relations

• Use excellent customer service skills with all co-workers, families, custodians, and other providers and agencies.
• Provide information to families and custodians regarding the child’s medical and educational progress, and any incidents; refer treatment specific questions to program staff.
• Maintain regular contact with the Clinical Home for all children on assigned case load and obtain all information necessary for continued authorization of services.
• Immediately after being notified that a Level 2 or 3 incident has occurred, notify the appropriate contacts for each child within required timelines.

Core Competency: Cultural Awareness

Staff should understand the impact of his/her personal belief system on delivery of services and appropriately adjusts personal performance to ensure cultural sensitivity in interactions with others.

How will competency be evaluated? Completion of agency Cultural Competency training with an evaluation score of 80% or better at end of pre-service and annually

Supervision responsibilities:

No supervision responsibilities

All employees have the following expectations:

• Mission: Contribute to and enhance company mission
• Organization: Prioritize and plan work responsibilities appropriately
• Professional Development: Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork: Serve effectively as a team contributor on all assignments
• Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.

Education and Experience Requirements

• Bachelor's degree in Social Work or Human/Social Services & at least 1 year related experience working with the population served.
• Must be able to obtain Qualified Mental Health Professional level within 12 months of hire.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.
• Employee must be able to operate a vehicle for job duties, and keep a valid NC drivers license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.
• The employee must occasionally travel to different locations in the course of work.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: public speaking, reading, typing, writing, using the telephone, driving, therapeutically restraining children and adolescents in crisis situations.