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Customer Service Associate

4 months ago

South Bend, United States G & A Consulting Full time
Job DescriptionJob DescriptionWe’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from youCompensation:

$50,000 yearly

Responsibilities:
  • Ensure customer account information is up-to-date
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Find patterns in customer complaints and bring them to the team for improvement
Qualifications:
  • High school diploma, G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
About Company

Our agency is looking to bring on multiple new agents with exceptional customer service experience to become a part of our independent insurance agency. Our award-winning agency focuses on putting clients first—we represent the top carriers in the industry—this means we can get each client the best product for their needs