Patient Service Specialist

1 month ago

Hendersonville, United States Tennessee Orthopaedic Alliance, PA Full time
Job DescriptionJob DescriptionDescription:

Our Patient Service Specialist serves a very important role in the operation of our TOA clinics. The Patient Service Specialist assists in the operations of each clerical department, demonstrating a broad and encompassing knowledge of clinical operations, as well as our practice in general. This position can be called upon to step in and help in numerous roles, or in numerous clinic locations, depending on the need at the time.

  • Patient Service Representative: Working in our Patient Access area, providing check-in and check-out functions. In this capacity, being committed to providing excellent, friendly care for our patients and their families is essential. Responsibilities include: Making charts, entering demographics, checking current insurance, gaining referral information, collecting co-pays and past balances, and making return appointments.
  • Surgery Scheduling: In the surgery scheduler function, you will; obtain benefits and precertification, schedule with hospitals or surgery center, give surgery packets to patients, schedule therapy, schedule any specialist that need supplies for surgery, and complete all necessary documentation for TOA.
  • Patient Access: As an appointment scheduler, your patience, knowledge, and problem solving skills will be greatly utilized as you help our patients connect with the care they need. Specifically, you will: answer phones to schedule appointments with patients and doctor’s offices, schedule per individual doctor’s specializations and personal specifications, obtain faxed referrals from outside physician offices and contact patient for scheduling, submit all documentation in accordance with TOA guidelines..
  • Verification of Insurance: Verify all insurances for patients scheduled with physicians for office visits at TOA, contact outside insurance companies for benefits not provided through RTS or other internet sources, maintain staying at least one day ahead of schedule, distributing any insurance errors to schedulers to contact patients for correct information, update insurance information as necessary, submit daily reports of errors before and after corrections, assist with any insurance questions doctors, nurses, schedulers, and patients may have
  • Revenue Cycle Activities: You may also be asked to work on revenue cycle activities, such as daily deposits, reconciling unapplied funds, and self-pay issues
  • Other Activities: Because of the role, the Clerical Float will be called upon to pitch in and help out in a number of different areas as specific clinic needs arise.
Requirements:
  • High school diploma or equivalent is required.
  • At least one year medical office administration experience is preferred, experience in an orthopaedic office is a plus
  • Exceptional customer service and patient focus. Our Clerical Floats must make each encounter as positive as possible, realizing we are there to serve them in the most professional manner
  • Knowledge of Insurance, particularly health insurance provisions is essential,
  • Previous experience including collecting copayment, deductibles, coinsurance, and balances
  • Experience with an EHR or NextGen is a plus
  • Focus on attention to detail, ensuring that all documentation is entered accurately and swiftly
  • The ability to multi-task and maintain flexibility – including flexibility in work schedules to adjust to necessary clinic hours
  • Collaboration, working closely with clinical colleagues and administrative team mates to develop a cohesive, high performing team
  • An energetic and enthusiastic pace at work, with the ability to swiftly and accurately manage the flow of patients through the clinic, without any diminishing focus on patient care
  • Dependability, with a reliance on the capacity to be at work on-time, every day so our patients can receive the care they need in a timely manner

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers

  • Patient Registration Specialist

    1 week ago

    Hendersonville, Tennessee, United States TriStar Hendersonville Medical Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Registration Specialist to join our team at TriStar Hendersonville Medical Center. As a key member of our healthcare team, you will be responsible for ensuring the accuracy and completeness of patient registration information.Key ResponsibilitiesInterview patients to collect essential...

  • Patient Access Specialist

    3 days ago

    Hendersonville, North Carolina, United States AdventHealth Full time

    About the RoleAs a Patient Access Specialist at AdventHealth, you will play a vital role in ensuring that patients receive the best possible care. Your primary responsibility will be to register patients for all service lines, perform eligibility verification, obtain pre-cert and/or authorizations, make financial arrangements, request and receive payments...

  • Guest Services Specialist II

    4 weeks ago

    Hendersonville, United States Mission Hospital Full time

    Description Introduction Do you have the PRN career opportunities as a(an) Guest Services Specialist II you want with your current employer? We have an exciting opportunity for you to join Mission Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Mission Hospital, offers a total rewards package that...

  • Patient Financial Counselor

    3 days ago

    Hendersonville, North Carolina, United States AdventHealth Hendersonville Full time

    About the RoleWe are seeking a highly skilled Patient Financial Counselor to join our team at AdventHealth Hendersonville. As a Patient Financial Counselor, you will play a critical role in providing financial counseling to patients and families, ensuring that they receive the necessary support and resources to manage their financial obligations.Key...

  • Patient Services Coordinator

    3 days ago

    Hendersonville, North Carolina, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities:PT Solutions Physical Therapy is a leading provider of physical therapy services, with a mission to expand access to quality care. As a Patient Services Coordinator, you will play a critical role in supporting our clinicians as they strive to deliver exceptional patient outcomes.Daily Tasks:Process insurance verifications and...

  • Patient Services Coordinator

    17 hours ago

    Hendersonville, North Carolina, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities:PT Solutions Physical Therapy is a leading provider of physical therapy services, with a mission to expand access to quality care. As a Patient Services Coordinator, you will play a critical role in supporting our clinicians as they strive to deliver exceptional patient outcomes.Daily Tasks:Process insurance verifications and...

  • Guest Services Specialist II

    1 month ago

    Hendersonville, United States Mission Hospital Full time

    Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Guest Services Specialist II opening with Mission Hospital today and find out what it truly means to be a part of the HCA Healthcare team. Benefits Mission Hospital, offers a total rewards package that supports the health,...

  • Patient Financial Counselor

    3 days ago

    Hendersonville, North Carolina, United States AdventHealth Hendersonville Full time

    About the RoleWe are seeking a highly skilled Patient Financial Counselor to join our team at AdventHealth Hendersonville. As a Patient Financial Counselor, you will play a critical role in providing financial counseling to patients and families, ensuring that they receive the necessary support and resources to manage their financial obligations.Key...

  • Patient Service Representative

    2 days ago

    Hendersonville, Tennessee, United States United Health Systems Full time

    About United Health System:United Health System is a leading healthcare organization dedicated to delivering exceptional and comprehensive healthcare services. Our mission is to prioritize the unique needs of each individual, guided by principles of compassion, integrity, and excellence.Our Core Values:1. Patient-Centered Care: We prioritize the health and...

  • Patient Service Representative

    3 days ago

    Hendersonville, United States United Health Systems Full time

    About us: Welcome to United Health System where excellence in healthcare meets a commitment to compassionate and personalized patient care. At United Health System we are dedicated to fostering an environment that values innovation collaboration and the wellbeing of our patients and staff. As a leading healthcare organization our mission is to provide...

  • Patient Service Representative

    5 months ago

    Hendersonville, United States Tennessee Orthopaedic Alliance Full time

    Patient Service Representative Clinic Operations Job Type Full-time Description The Patient Service Representative is the friendly and helpful face of TOA generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending...

  • Patient Services Representative

    1 week ago

    Hendersonville, North Carolina, United States CarePartners Living LLC Full time

    Position OverviewIntroductionAre you seeking a workplace that values diversity and fosters an inclusive environment? Consider applying for the Patient Services Representative role with CarePartners Living LLC and discover the true essence of being part of a dedicated healthcare team.BenefitsCarePartners Living LLC offers a comprehensive rewards package...

  • Patient Services Coordinator

    1 week ago

    Hendersonville, North Carolina, United States CarePartners Living LLC Full time

    Position OverviewIntroductionAre you seeking a professional environment that values diversity and inclusion? Explore the opportunity to join our Guest Services team at CarePartners Living LLC and discover what it means to be part of a dedicated healthcare organization.BenefitsAt CarePartners, we offer a comprehensive rewards package designed to support the...

  • Patient Services Representative

    1 week ago

    Hendersonville, North Carolina, United States CarePartners Living LLC Full time

    Position OverviewAbout UsAt CarePartners Living LLC, we foster an environment where diversity and inclusion are paramount. We invite you to explore the opportunity to join our Guest Services team and discover the true essence of being part of a dedicated healthcare organization.Employee BenefitsCarePartners Living LLC offers a comprehensive rewards package...

  • Patient Services Coordinator

    1 week ago

    Hendersonville, North Carolina, United States Advance Rehabilitation Management Group Full time

    Position Overview:As a Front Desk Administrator, you will be an integral part of our outpatient services team, dedicated to providing exceptional customer care. Your role will involve:Key Responsibilities:Warmly welcoming and assisting patients upon arrival.Managing the check-in and check-out processes efficiently.Handling co-payments and verifying insurance...

  • Patient Food Service Attendant PRN

    2 weeks ago

    Hendersonville, North Carolina, United States Adventhealthhomecareeastfl Full time

    Position: Food Services Worker PRNCompany: AdventHealthJob Overview:The Food Services Worker PRN plays a vital role in delivering quality food service to patients and supporting the overall operations of the nutritional services department.Key Responsibilities:Prepare and deliver food items as requested by patients or various departments.Maintain cleanliness...

  • Patient Services Coordinator

    4 weeks ago

    Hendersonville, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities: PT Solutions Physical Therapy is a physical therapist-owned private practice. With points of service across the US, we work to create authentic connections with our patients to redefine recovery. Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven...

  • Travel Nurse RN Specialist

    5 days ago

    Hendersonville, Tennessee, United States Skyline Med Staff Home Health Full time

    About the JobSkyline Med Staff Home Health, a certified women-owned business, is seeking a skilled travel nurse RN specialist to join their team. As a leading provider of home health services, they prioritize building long-term relationships with their clients and staff.The ideal candidate will possess excellent clinical skills, a strong commitment to...

  • LPN II

    1 week ago

    Hendersonville, North Carolina, United States UNC Health Care Full time

    LPN II Job SummaryWe are seeking a skilled Licensed Practical Nurse II to join our team at UNC Health Care, a leading provider of healthcare services in the region.About the RoleProvide high-quality patient care, meeting both psychological and physical needs in accordance with the plan of care, physician's orders, and nursing and department policies and...

  • Licensed Insurance Service Specialist

    2 weeks ago

    Hendersonville, North Carolina, United States Staff My Agency Full time

    Exciting Career Opportunity with Staff My AgencyWe are currently in search of a Licensed Insurance Customer Service Specialist to enhance our dedicated team. If you possess an active Property and Casualty license and are committed to delivering outstanding customer support, we encourage you to explore this opportunity.Position Overview: Cultivate and...