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Customer Service Rep
4 months ago
Shift:
- 8am-5pm Mon-Fri
Duties:
- Handle incoming customer inquiries via phone and email
- Provide information about products and services
- Assist customers with orders, returns, and exchanges
- Perform data entry to update customer records accurately
- Analyze customer feedback to improve service quality
Experience:
- Previous experience in customer service is required 2-3 years experience
- SAP experience required
- Experience in the Floors distribution Industry preferred
- Experience with outbound calling and upselling techniques
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
If you are a dedicated individual with a passion for customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity.
