Guest Service Agent

4 weeks ago


Cuyahoga Falls, United States Hilton - Sheraton - Doubletree Full time
Job DescriptionJob Description

Sheraton Suites Akron/Cuyahoga Falls is currently seeking applicants for our Front Desk Guest Service Agent position. Shift times are generally 7am -3pm & 3pm-11pm.

Applicants must be available to work evenings, weekends and Holidays. Applicants must have great communication skills, a professional appearance and present a hospitable and positive personality.

  • Customer Service and computer experience is required
  • Front Desk experience is preferred
  • Hotel Front Desk experience is preferred

ESSENTIAL FUNCTIONS:

· Greet guests with a friendly and sincere welcome.

· Complete the guest registration and securing proper payment.

· Answer incoming calls, call transfers and reservation bookings.

· Retrieve mail, small packages and facsimiles for customers as requested.

· Close out guest accounts.

· Positive guest communication and guest resolution.

· Perform all other job responsibilities as requested by Supervisor.

· Position requires standing and continual mobility throughout the front office area.

*Background Check Required*

EEO

Job Type: Full-time

Salary: From $14.00 per hour


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