Commercial Account Manager
4 weeks ago
- 401(k)
- 401(k) matching
- Competitive salary
Position Summary / Purpose
Establish contact with individuals and organizations that manage and/or own commercial properties for the purpose of arranging scheduled meetings and building relationships with decision-makers that lead to development of long term partnerships and commitment to our company as their preferred vendor for restoration and cleaning services. Help retain existing customers and referral sources through ongoing phone and in-person contact.
Principle Duties and Responsibilities
Create and maintain target prospect account lists
Perform sales calls resulting in scheduled meetings with target prospects
Obtain commitment from customers to establish our company as their preferred vendor for all cleaning and restoration services we provide
Identify and develop partnerships with appropriate contractors that can provide additional value to our customers as part of our relationship
Develop existing customer accounts by expanding the services for which we are their preferred supplier
Identify prospect customers consistent with the Business Plan and market strategy and lead the Whale Hunting sales process for large commercial accounts
Complete weekly and monthly sales reports in a timely manner
Attend weekly sales meetings
Maintain phone and in-person contact with existing customers
Make group presentations to prospect organizations
Consistent, effective involvement in trade, community and networking organizations and participation in networking activities and events
Additional Duties and Responsibilities
Maintain customer contact database
Assist in the development of marketing materials
Decision Rights and Authority
Entertainment spending within approved budget.
Plan sales calls, meetings and presentations and event participation
Working Relationships and Scope
Communicate with managers responsible for all company functions to support planning related to capacity and ability to effectively deliver timely quality services to customers
Active involvement in select trade and community associations providing access to customer prospects and partnering contractors
Leverage network of partner contractors to increase the value our company brings to property management and owner organizations
Work closely with Operations management and Project Managers to remain current on active job status and progress in order to keep customers and referral sources updated
Qualifications - Knowledge, Skills and Abilities
Education and Experience
Associate degree in Business, Marketing or related field with Bachelors degree preferred. Six (6) to eight (8) years of experience with relationship selling to high level executives, business owners and property managers.
Selling Skills
Understands and effectively applies the concepts of differentiation and adding value. Knows customer markets and the issues and challenges they face and can translate that information into useful selling strategies. Builds long term relationships that drive increased revenue and demand for services
Professionalism
Professional in appearance and demeanor. Treats people with respect. Takes the initiative to continually develop his professional skills. Sets high standards of performance for self. Low tolerance for mediocrity.
Financial Reports and Documents
Understands the concepts and content of financial reports: Profit & Loss, Balance Sheet and Cash Flow.
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