Office Manager

3 weeks ago

West Hartford, United States Bestlogic Staffing Full time
Job DescriptionJob Description

Responsibilities

  • Reports to the Director of the Physical Therapy Clinic
  • The Office Manager will be responsible for all administrative tasks and support staff needed to efficiently run the officeResponsible for day to day operations
  • Hiring, training, scheduling and evaluating administrative staff
  • Supervises and ensures adherence to company culture, policies, procedures and standards regarding quality assurance, customer service, patient registration, productivity, data entry, record retention, charting and billing, collections and postings, and the physical facility
  • Oversees appropriate scheduling of patient visits and smooth, efficient clinic flow to maintain financial integrity and stability of the practice operation
  • Ensures compliance with all federal, state and local regulations including but not limited to HIPPA, OSHA and labor laws related to the operation of the medical practice
  • Managing all staff records including personnel records
  • Supervise staff and meet with staff to problem solve and make/implement policy and procedure to improve the office
  • Be able to assist office assistants with all duties to make sure there is a smooth office workflow
  • Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measure in indicators and analyzing processes to improve practice performance
  • Assists in the recruitment, onboarding, performance evaluation, and offboarding process of staff to build and maintain a high performing team
  • Maintains efficient patient care flow through a team approach by planning and implementing customer and staff scheduling in conjunction with clinical leadership
  • Managing patient medical records and provide informative insurance materials/information to patients
  • Manage facility and arrange for emergency maintenance/repairs as necessary
  • Responsible to ensure follow up with billing to ensure financial stability of the office
  • Accountable for internal and external customer service, including troubleshooting when there is a complaint, and improvements as needed
  • Supervises inventory, ordering and control of all supplies and equipment needed to deliver practice servicesCoordinates internal and external meetings
  • Analyzes data from practice to evaluate trends in growth, productivity, and to identify referral sources

Qualifications

  • Requirements: Dynamic interpersonal skills, time management and organizational skills, detail oriented, self starter
  • Knowledge of insurance and healthcare systemsExcellent communication skills and customer service orientation
  • Qualifications: Bachelor degree required preferably in business, healthcare or related field
  • Minimum of 3 years supervisory administrative experience in a Medical Office setting

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