Client Service Representative

4 weeks ago

Saint Paul, United States Animal Emergency & Referral Center of Minnesota Full time
Job DescriptionJob Description

The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for full time Client Service Representatives to add to our Urgent Care Services Team. If you are a services professional that cares intensely about everything you do, are present, and are respectful of people's differences, this position is for you

Why AERC?

AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24/7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect.

We offer excellent compensation and benefits packages, and our company culture emphasizes healthy work/home/family integration.

We are generous with our high fives (or elbows, COVID style) and encourage one another to find the best way, even if it isn't the "usual" way.

We believe that mistakes are opportunities to learn, and difficulty fosters growth.

If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team.

Full Time Openings

Role Title: Client Service Representative - Front Desk Primary

Department: Services, Urgent Care

Shift: 2:00pm -12:00am

Compensation: Dependent on skills, education, credentials, and other factors.

Shift Differential Eligibility: Eligible, $4/hr on top of base hourly wage for being a dedicated evening shift worker.

Relocation Assistance Eligibility: Ineligible

Schedule: Weekends Required, no more than 50% per month. Holidays are required, no more than four per year. Schedules are locked in 8 weeks into the future, so we cannot make changes without your approval within that timeframe.

Benefits: Medical, Dental, and Vision Insurance provided at up to 80% covered by AERC. Short-Term, Long-Term Disability, Life Insurance, and EAP are provided at no additional cost to you. PTO accrual based on tenure. Uniform, Pet, and CE stipends are available, and more.

The primary function of the Client Service Representative (CSR) is to provide excellent client service through passionate and professional handling of a variety of client interactions, as well as the daily operations related to the client's first impression of the organization. Additionally, the CSR is expected to promote professional growth through education and learning opportunities.

Your Skills & Experiences. Who are we looking for?

  • Teamwork and Development.
    • You are proactive, supportive, and collaborative.
    • You share knowledge, promote positivity, and take personal responsibility for your professional development.
    • You are eager to recommend process improvements, as well as value opinions that may be different than yours.
    • You seek and value open, honest communication and constructive feedback in a timely manner.
  • Client Service.
    • You have a passion for customer service.
    • You demonstrate a natural ability to actively listen, lead with curiosity and assume best intentions of others.
    • You will answer phone calls, enter data into the electronic medical record platform, perform financial transactions, and reduce client anxiety by troubleshooting issues related to client service process, service failures, or other problems including identifying and resolving the problem through effective decision making and escalating issues when appropriate.
    • You will function as a liaison between the client and the clinicians and technical teams, so it is vital to demonstrate patience, interpersonal communication skills, empathy, and compassion.
  • Continued Professional Development.
    • Skills can be taught. We value training and professional development. You will be provided with a minimum of 16 training shifts before you're set free to save lives. When you succeed, we all succeed.
    • This is a non animal handling role. Although you will not physically be handling patients often, you will work closely alongside them while focusing efforts to providing the best client care and support possible to both clients and the referring community.

How to Apply:

If you think you have what it takes to join the AERC-MN team, then the next steps you want to do is to formally fill out our online application. Don't worry, the application process is smooth and quick. We require your resume and to answer some quick questions which will help us get to know you better. If you include a letter of intent, that would be super

So, what are you waiting for? Click that apply now button and get started We make every effort to respond within three business days, so we won't keep you waiting.

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