Veterinary Client Service Representative

4 days ago

Saint Paul, United States Animal Emergency & Referral Center of Minnesota Full time
Job DescriptionJob Description

The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for Full-Time Client Service Representatives to add to our team. If you are a services professional that cares intensely about everything you do, are present, and are respectful of people's differences, this position is for you

Why AERC?

AERC-MN stands as a distinguished AAHA-accredited emergency and specialty hospital, proudly owned by local veterinarians. Operating two 24/7 facilities within the Twin Cities area, alongside a dedicated Urgent Care Center, we prioritize building meaningful connections within our community rooted in kindness, dignity, and mutual respect.

We foster a supportive and inclusive company culture that emphasizes a healthy work-life balance and personal growth.

We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving.

We believe that mistakes are simply purr-fect opportunities to learn and that difficult cases help us grow our skills & knowledge.

If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team.

Role Title: Client Service Representative

Department: Services

Shift: Day & Overnight

Shift Differential: Eligible

Schedule: Weekends required, no more than 50% per month. Holidays are required, no more than four per year.

Benefits: Medical, Dental, Vision Insurance provided at up to 80% covered by AERC. Short-Term, Long-Term Disability, Life Insurance, and EAP provided at no additional cost to you. PTO accrual based on tenure. Uniform, Pet, Continued Education stipends and so much more

The primary function of the Client Service Representative (CSR) is to provide excellent client service through passionate and professional handling of a variety of client interactions, as well as the daily operations related to the client's first impression of the organization. Additionally, the CSR is expected to promote professional growth through education and learning opportunities.

Your Skills & Experiences: Who are we looking for?

Teamwork and Development

  • You are proactive, supportive, and collaborative.
  • You share knowledge, promote positivity, and take personal responsibility for your professional development.
  • You are eager to recommend process improvements, as well as value opinions that may be different than yours.
  • You seek and value open, honest communication and constructive feedback in a timely manner.

Client Service

  • You have a passion for customer service.
  • You demonstrate a natural ability to actively listen, lead with curiosity and assume best intentions of others.
  • You will answer phone calls, enter data into the electronic medical record platform, perform financial transactions, and reduce client anxiety by troubleshooting issues related to client service process, service failures, or other problems including identifying and resolving the problem through effective decision making and escalating issues when appropriate.
  • You will function as a liaison between the client and the clinicians and technical teams, so it is vital to demonstrate patience, interpersonal communication skills, empathy, and compassion.

Continued Professional Development

  • Skills can be taught. We value training and professional development. You will be provided with a minimum of 16 training shifts before you're set free to save lives. When you succeed, we all succeed.
  • This is a non animal handling role. Although you will not physically be handling patients often, you will work closely alongside them while focusing efforts to providing the best client care and support possible to both clients and the referring community.

How to Apply:

So, what are you waiting for? Click that apply now button and get started We make every effort to respond within three business days, so we won't keep you waiting.

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