Vendor Relations Manager

5 days ago

Burlington, United States Cedar Gate Technologies Inc Full time
Job DescriptionJob Description

Position Summary

Reasons you will want this position:

  • You will unlock limitless opportunities for career growth and advancement as a top performer in our rapidly growing company.
  • Our culture values and incentivizes innovative ideas, particularly those that yield superior outcomes.
  • This is an integral role in Cedar Gate's ongoing success, as recognized by our executives and senior leadership.
  • You'll enjoy the freedom of a suburban Burlington, Massachusetts, office with a remote hybrid work schedule and flexible hours.

Summary
As a Vendor Relations Manager at Cedar Gate Technologies, you will be an integral part of a dynamic team, showcasing exceptional technical expertise to deliver vital information and guarantee top-notch availability and performance. The Vendor Relations Manager (VRM) plays a crucial role in supporting Account Managers and Implementation Managers and will directly engage with clients and vendors to ensure prompt and accurate completion of all file requirement tasks. In this role, you will be accountable for comprehending Cedar Gate product requirements, client data, and use cases, enabling you to effectively address incoming vendor inquiries.


Roles & Responsibilities

  • Communicate and report file updates with the appropriate team members in a timely manner
  • Coordinate with the Implementation, Client Success, and Data teams to ensure vendor issues are communicated and resolved.
  • Attend all required vendor meetings with Implementation and Client Success as needed.
  • Document all vendor calls and activities in the Cedar Gate ticketing system.
  • Handle legal document process for NDA, BAA, and other legal documents for all data vendors.
  • Coordinate with data vendors to meet client data requirements
  • Create and Maintain Vendor Tracking Records in Salesforce
  • Understand and meet the timeline for the data acquisition required for implementation and production release.
  • Escalate and communicate any data acquisition issues impacting the implementation and release
  • Assists with developing and implementing process improvement solutions related to vendor processes
  • Assists manager with vendor outreach, vendor tracking, file tracking, and ticket tracking
  • Address any issues related to the Vendor contracts and work with internal partners to resolve issues in a timely manner
  • Strive to meet or exceed service and operational goals established for the team
  • Demonstrate the highest level of client courtesy


Job Location Remote Hybrid in Burlington, Mass.


Required Experience / Qualifications

  • 3 years of professional experience providing Client Service Support
  • Ability to understand client’s requirements and troubleshoot
  • Excellent organizational skills and practices.
  • Outstanding written and verbal communication skills
  • Able to prioritize client requests and manage time efficiently
  • Bachelor of Business Administration or equivalent
  • Proficiency in Microsoft Office and Excel


Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.


About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity-backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com.

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