Entry Level Customer Service Lead
3 weeks ago
Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Lead. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.
Key Responsibilities of an Entry Level Customer Service Lead:
- Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
- Maintain a deep understanding of our client's products or services to provide accurate information to customers
- Adhere to company policies, procedures, and ethical standards
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
- Maintain detailed records of customer interactions through company’s key performance indicators provided in training
Skills and Qualities We Seek in an Entry Level Customer Service Lead:
- Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
- Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
- Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
Requirements of an Entry Level Customer Service Lead:
- High school diploma or equivalent
- Previous customer service or related experience preferred, but not required
- Proven interpersonal skills
- Ability to remain patient and composed, even in challenging customer situations
- Flexibility to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Adherence to company policies, industry regulations, and ethical standards.
- A track record of punctuality and reliability in meeting work schedules.
- Ability to meet or exceed company’s performance metrics
#LI-Onsite
Powered by JazzHR
J7cFe9Ejfk
-
Entry Level Customer Service Lead
5 days ago
Austin, United States CNCT Business Management Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Lead. Our mission is to foster positive relationships with our...
-
Entry Level Customer Service Lead
3 weeks ago
Austin, United States CNCT Business Management Full time $45,000 - $50,002Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Lead. Our mission is to foster positive relationships with our...
-
Entry Level Customer Service Lead
2 weeks ago
Austin, United States CNCT Business Management Full time $45,000 - $50,002Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Service Lead. Our mission is to foster positive relationships with our...
-
Customer Service Representative
3 months ago
Austin, United States Entry Level Remote Job Full time**Customer Service Representative - REMOTE** at Accruent Austin, Tx **Customer Service Representative** **Why you want to work for our Business Services team:** The entry level **Customer Service Representative** is responsible for servicing clients by answering incoming calls, creating and dispatching facility service requests. Depending upon the severity...
-
Entry Level Customer Service Representative
3 weeks ago
Austin, United States STN, inc. Full time $40,000 - $50,000Job DescriptionJob DescriptionSTN Promotions is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative Entry Level Customer Service Representative to engage our consumer audience in acquisitions and existing...
-
Entry Level Customer Service Representative
3 weeks ago
Austin, United States STN, inc. Full time $40,000 - $50,000Job DescriptionJob DescriptionSTN Promotions is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative Entry Level Customer Service Representative to engage our consumer audience in acquisitions and existing...
-
Entry Level Customer Service
2 months ago
Austin, United States Atlas Sand Company, LLC Full timeWho We Are: Headquartered in Austin, TX with operations in Kermit and Monahans, TX, Atlas Energy Solutions is the leading provider of high-quality frac sand and innovative logistics solutions to Exploration & Production operators and oil field service providers in the Permian Basin. We are proud of what we do we have state of the art manufacturing...
-
Entry Level Customer Service
2 months ago
Austin, United States Atlas Energy Solutions Full timeJob DescriptionJob DescriptionWho We Are:Headquartered in Austin, TX with operations in Kermit and Monahans, TX, Atlas Energy Solutions is the leading provider of high-quality frac sand and innovative logistics solutions to Exploration & Production operators and oil field service providers in the Permian Basin. We are proud of what we do – we have state of...
-
Entry Level Customer Service Representative
1 week ago
Austin, United States Najlaa Solutions Full timeWe are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies. We are experiencing an upswing in growth as we look to launch a new direct marketing campaign for some of the biggest telecommunications brands in the world. In today's economy, consumers look for ease, accessibility, and the business to come to them....
-
Entry Level Customer Service Assistant
2 months ago
Austin, United States the Blue Agency Full timeJob Title: Entry-Level Customer Service AssistantLocation: Austin, TX Department: Customer Service Reports to: Customer Service Manager Job Type: Full-Time Job Summary We are seeking a motivated and enthusiastic Entry-Level Customer Service Assistant to join our team. The successful candidate will be responsible for providing excellent customer service,...
-
Entry Level Management Training
2 months ago
Austin, United States STN Promotions, Inc. Full timeFor those who find themselves eager to express their creativity, live an active lifestyle, and are unafraid to stand out, STN Promotions has the job for you! There are hundreds of brands out there and thousands of products and services. There is an even wider variety of companies to choose from when bringing one's brand to life. So what makes us stand out?...
-
Entry Level Management Training
3 days ago
Austin, United States STN Promotions, Inc. Full timeFor those who find themselves eager to express their creativity, live an active lifestyle, and are unafraid to stand out, STN Promotions has the job for you!There are hundreds of brands out there and thousands of products and services. There is an even wider variety of companies to choose from when bringing one's brand to life. So what makes us stand out?At...
-
Entry Level Management Training
2 days ago
Austin, United States STN Promotions, Inc. Full timeFor those who find themselves eager to express their creativity, live an active lifestyle, and are unafraid to stand out, STN Promotions has the job for you! There are hundreds of brands out there and thousands of products and services. There is an even wider variety of companies to choose from when bringing ones brand to life. So what makes us stand out? At...
-
Entry Level Customer Service and Sales Assistant
1 month ago
Austin, United States STN Inc Full timeWe are actively seeking a motivated Entry Level Customer Service and Sales Assistant to work on groundbreaking campaigns with a business development and marketing firm in the local region. Our innovative firm was founded by dedicated people looking to push the envelope by using cost-effective marketing campaigns and advertising strategies. Our goal is to...
-
Entry Level Customer Service and Sales Assistant
3 weeks ago
Austin, United States STN, inc. Full time $43,000 - $53,000Job DescriptionJob DescriptionWe are actively seeking a motivated Entry Level Customer Service and Sales Assistant to work on groundbreaking campaigns with a business development and marketing firm in the local region. Our innovative firm was founded by dedicated people looking to push the envelope by using cost-effective marketing campaigns and advertising...
-
Entry Level Customer Service and Sales Assistant
1 month ago
Austin, United States STN, inc. Full timeJob DescriptionJob DescriptionWe are actively seeking a motivated Entry Level Customer Service and Sales Assistant to work on groundbreaking campaigns with a business development and marketing firm in the local region. Our innovative firm was founded by dedicated people looking to push the envelope by using cost-effective marketing campaigns and advertising...
-
Entry Level Customer Service and Sales Assistant
1 month ago
Austin, United States STN Inc Full timeWe are actively seeking a motivated Entry Level Customer Service and Sales Assistant to work on groundbreaking campaigns with a business development and marketing firm in the local region. Our innovative firm was founded by dedicated people looking to push the envelope by using cost-effective marketing campaigns and advertising strategies. Our goal is to...
-
Customer Service Admin. Entry Level
3 weeks ago
Austin, United States TMD Staffing Full timeTMD is currently hiring Outbound CSR Reps for a large company in North Austin. This is a full-time open-ended assignment with stability, PTO, and Benefits available. Position: Customer Service/ Documentation Procurement. Location: Austin, Texas (Doma Customer Service, CSR, Entry Level, Staffing, Service, Retail
-
Entry Level Equipment Technician
3 months ago
Austin, United States Principal Service Solutions Full timeJob DescriptionJob DescriptionJoin our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce...
-
Entry Level Customer Enrollment Representative
3 weeks ago
Austin, United States Zenith ATX, Inc Full time $40,000 - $45,000Job DescriptionJob DescriptionOur Austin-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Customer Enrollment Representative role is unmatched. By leaving a lasting...