Director of Service

Job DescriptionJob Description

freije engineered solutions company is a national engineering, service, and construction firm specializing

in Commercial Refrigeration, Mechanical, Plumbing, and Electrical services. We have been building “uber

customer centric” relationships in the construction and commercial service space across multiple markets

for over 50 years. We work to gain our clients’ trust by leveraging our depth of experience and fostering

repeat business when we consistently deliver above expectations. Because of this, our reputation is

unequaled in the industries we serve.

At freije, we don't just build buildings; we build people. Our core focus is Building Leaders & Careers.

freije engineered solutions company is committed to the development of each employee and strives to

promote a work environment that attracts, retains and grows its team members. We are so passionate

about eradicating jobs and creating careers that we are intentionally investing time, energy, and resources

into a culture that provides opportunities for our people to “endeavor to be great” along the paths that they

value.
Company Fit – Core Focus “GLUE”
 

• Gluey: You are a person that others want to work with
  • Others want to be around you and work with you
  • Potential candidates want to come here because of you
  • Journeymen / apprentices want to be on your job, techs want to be on your team, customers request you by name
  • You work with integrity and are open to sharing your knowledge with others

 

• Lead From Your Seat: You think like an owner
  • You are a servant leader
  • You accept responsibility in lieu of assigning blame
  • You are enough about the company to provide your ideas, even when they are not directly your responsibility
  • You are a team player and never say “that’s not my job”

 

• Uber Customer Centric: You drive a “wow” experience
  • A customer-centric company is more than a company that offers good service; it is a company that creates a culture around the respectful treatment of others
  • You treat everyone you interact with in a way that provides a positive experience
  • You have a “whatever it takes” attitude toward the internal and external customer
  • You put the customer at the center of your focus

 

• Endeavor to be Great: You strive to be the best version of yourself
  • You endeavor to be a great person, not just great at your career
  • You grow and develop every day
  • You work to become an expert
  • You continually improve the way you treat people and the quality of your work

Job Summary
Lead, manage, and hold accountable the service and BD teams.  Identify, communicate and execute on freije strategy and process improvements.  Lead and execute a system that is standard for the organization.  Establish dashboards and manage to the systems.  Work with leaders to set goals and hold people to them. 
Job Responsibilities

1. Conduct efficient and effective L10
2. Assist in development of department’s accountability chart
3. Work with peers on Executive Board to develop strategies to grow and improve overall company
4. Work to promote the culture vision of freije
5. Improve the customer experience by increasing company quality
6. Leverage key reports from Vista
7. Utilize dashboards to drive business performance
8. Ensure that team members are adhering to systems and processes
9. Manage and lead WIP
10. Recruit top talent to be members of the freije team
11. Drive culture into front-line team member environment
12. Manage P&L by ensuring expenses are within appropriate limits
13. Drive continuous focus on process improvement to entire Service organization
14. Assess problems for root cause
15. Focus on driving gross margin growth
16. Identify new markets
17. Align BD and services
18. Develop and implement training program

Competencies/Skills Required

1. Strategic Vision and Planning:  Grasp and work towards the company’s big picture.
   • Evaluate local market trends and align resources to be competitive for the market
   • Present a clear picture of the company’s future to the team and how they will strive to reach it
2. Leadership: Promote organizational mission and goals and demonstrate company values on a daily basis.
   • Create a positive work environment, motivating team to do their best
   • Convey confidence in team’s ability to prevail over challenges to reach goals
   • Link mission, vision, values, goals, and strategies to everyday work
   • See potential in others and work to develop that potential through scheduled observation, feedback and coaching opportunities
   • Seek ways to improve performance or reach challenging goals by trying fresh and innovative approaches 
   • Set clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization
   • Suggest and seek ideas to improve quality, efficiency, and effectiveness
3. Business Acumen:  Develop, communicate and achieve goals that support company mission and budgetary goals.
   • Set goals for individuals and for team which support organizational goals
   • Seek to understand other department’s  services, deliverables, and metrics
   • Advocate for and positively represent other team members and initiatives 
   • Examine data to determine business issues and goals to draw conclusions, and solve problems
   • Notice when data appear wrong or incomplete, or need verification
   • Logically break down complex information into component parts
   • Gather data and input from others when making decisions; consider lessons learned from experience and the impact of the decision on others
   • Weigh the pros and cons of each option before making a decision and moving forward and explain the rationale for a decision
   • Make necessary decisions even when information is limited or unclear
4. Communication (oral and written): Manage information flow and relationships between team and business units; encourage and give feedback, and be able to address and overcome issues as they arise.
   • ​​​​​​Use appropriate means of communication  (e.g., emails, calls, meetings,)
   • Keep other functional managers and senior leaders informed about process changes and new strategies being utilized
   • Ensure that regular, consistent, intentional communication takes place
   • Present information clearly, concisely, and logically; focus on key points
5. Time/Self-Management:  Prioritize own schedule and coordinate with team and other resources to achieve goals and successful outcomes.
   • ​​​​​​​​​​​​​​Discern what is crucial and adjust priorities as situations change
   • Focus time and effort on key tasks and easily transition between those tasks
   • Use sound methods to plan and track work and commitments
   • Evaluate progress on projects and adjust work resources as needed
   • Seek and use others’ input about critical actions, timelines, sequencing, scope, expected outcomes, and priorities
   • Create realistic schedules for projects and follow them
   • Evaluate team progress against schedules and goals
6. Collaboration and Teamwork: Establish a working relationship with stakeholders such as vendors, contractors, customers and internal team members.
   • ​​​​​​​​​​​​​​Be intentional about meeting with other business managers 
   • Support resources who need or ask for assistance 
   • Encourage the sharing of information or expertise, work together to solve problems, and put enterprise success first
   • Help remove barriers to productivity and success
   • Ensure joint ownership of goal setting, commitments, and accomplishments
   • Maintain an open, approachable manner, and treat others respectfully
   • Listen to, discus and negotiate with, reward, encourage, and motivate others
   • Seek to resolve confrontations and disagreements constructively by focusing on the situation, issues, or behaviors, rather than the people
7. Team Management:  Supervise team in ways that improve their ability to succeed. 
   • ​​​​​​​​​​​​​​Align the right work with the right people; delegate tasks according to people’s strengths 
   • Ensure team has the skills and resources to get things done; provide coaching, training, and opportunities for growth to improve skills 
   • Give team ongoing, constructive feedback on their performance and progress in light of expectations and goals
   • Hold timely discussions and performance reviews
   • Let team know what is expected of them and hold them accountable
   • Differentiate between high and low performance and reward and recognize hard work and results as well as address performance issues promptly 
   • Share accountability when delegating and involve staff in setting their performance goals
   • Balance guiding the others’ actions with granting authority for decision-making within set limits and provide direction without micro-managing
8. Integrity and Ethics:  Earn others’ trust and respect through consistent honesty and professionalism in all interactions.
   • Respects and maintains confidentiality
   • Tells the truth and is honest in all dealings
   • Keeps promises and commitments made to others
   • ​​​​​​​Avoids situations and actions considered inappropriate or which present a conflict of interest
   • Adheres to a set of core values that are represented in decisions and actions

Required Education/Knowledge/Experience

• • Previous experience in the skilled trade/ construction/ or commercial services industries.
  • Proven success as a Service and/or Sales Leader within the construction trade
  • Proficient in Excel or Microsoft Suite
  • Bachelor’s degree or equivalent experience
  • 10+ years of experience in leadership ​​​​​​​

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