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AV Technician

3 months ago

Salt Lake City, United States TPRG Full time
Job DescriptionJob Description

TPRG is looking to place 2 or more AV Techs in the Salt Lake City area.

What You'll Do:

You will be the hub that receives communication from our customers and your teammates. You will then communicate with the rest of your team, create action plans and anything else necessary to help the team work efficiently. Your a proactive problem solver that works to find ways to help out customers and teammates receive and provide amazing service.

This is a full-time position with occasional overtime. Most work is performed Monday through Friday from 8-5 with the potential for some evening and weekend work. Occasional overnight travel is possible.

Your Background & Experience:

While some general IT experience may be helpful and applicable, we are primarily looking for those with specific A/V Integration experience and are familiar with this industry.

Qualities and Skills:

  • Receive and promptly respond to service request emails through the service portal.
  • (Webb promises a response to service requests emails within 24 hrs, excluding weekends and holidays)
  • Schedule service calls with clients and update the departments service calendar.
  • Contact manufacturers as needed to get their assistance when troubleshooting equipment.
  • Contact manufacturers to get warranty replacements or service/repairs of faulty equipment.
  • Take thorough notes and collect information from clients when scheduling service calls.
  • Take notes and pictures while at service calls and collect any additional information from client/location.
  • Communicate with the Webb Integration team on our departments Slack channels to provide all information related to the service call.
  • Update client information/job notes on Webbs Google Drive client folders.
  • Create a job in IE / Lightning for all service tickets.
  • Enter all service-related information into the IE/Lightning ob for each service ticket.
  • Work with the design & sales teams to help quote any replacement parts or upgrades needed to clients that requested service call.
  • Help maintain WEBB Building AV Facilities and assist staff with av systems as needed
  • Maintain Service Van and Service Van material stock
  • Complete all current manufacturers training as pertains to current position
  • Act as backup to the Programmer and Installation Crew as needed to complete projects on time
  • Help with QC of completed projects and provide feedback to the Installation team on results found.
  • All other duties as assigned