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FS-RMA Coordinator/Buyer
4 months ago
About IEM
IEM, (Industrial Electric Manufacturing, Inc.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company
PURPOSE OF POSITION:
We are seeking an energetic and solutions-focused RMA Coordinator/ Buyer, who has extensive material handling experience including coordinating and facilitating merchandise returns. The ideal candidate will assist the Purchasing and Quality teams in the procurement of field service-related items as well as processing, tracking, and service-related RMAs. This position will require a valid forklift certificate. The successful candidate will also have strong communication, problem solving and time management skills.
Responsibilities:
- Processing and following up on any open RMA orders
- Working closely with internal departments such as field service, purchasing, warehouse, shipping, and accounting to close RMA orders
- Manually load or unload RMA orders from pallets, skids, or other lifting devices
- Process changes in ERP system (INFOR)
- Confirm quality checks and documentation have been completed
- Communicate with vendors on returning items for replacement or receiving credit notes
- Follow existing RMA processes and protocols; looking for improvements to current processes
- Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues
- Immediate notification to all stakeholders of any potential delay of materials
- Expedite and facilitate flow of materials to and from various departments and note production complications
- Work with vendors/suppliers to ensure accurate and on time delivery of goods, including making schedules, writing and fulfilling purchase orders, and estimating costs
- Maintain accurate files regarding pricing, order confirmations, and other vendor related issues
- Continuously improve upon processes and offer solutions to best support the organization and increase overall efficiency and effectiveness
Qualifications:
- At least 3 years of Purchasing experience required.
- Proficiency at using computer systems (e.g. MS Office programs, ERP and other IT applications as trained/required).
- Exceptional organizational skills, able to prioritize, and multi-task.
- Able to work independently and as part of a team.
- Strong communication, time management, organizational and problem-solving skills
- Able to handle heavy lifting (up to 50lbs
COMPETENCIES:
- Verbal and written communication proficiency
- Attention to detail
- Organizational and time management skills
- Reliable with a respect to confidentiality
EDUCATION AND EXPERIENCE:
- BS Degree/Diploma preferred but required
- 3-4 Years or more experience of purchasing products and RMA processes
- Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
- Ability to multi-task and prioritize in a fast-paced manufacturing environment
PHYSICAL/MENTAL/ENVIRONMENTAL:
Vision: Long periods of close work on computer screen.
Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.
Environment: Climate controlled office space.
