Prayer and Communication Center Representative
5 days ago
Job description
The Prayer and Communication Center Representative will interact with the customers and ODC congregation by
addressing inquiries, resolving complaints, placing orders, listening to needs, and praying for and with
callers.
Duties/Responsibilities:
Interacts with customers via telephone, email, online chat, or in person to provide support and
information on products or services.
Listen and bee a friend, offer up prayers and minister to callers
Fill out call log as calls come in, documenting related details
Document praise reports
Process donations and tithes
Turn in donation and product orders to the appropriate basket
Work with the team to resolve customer service issues
Write thank you notes to donors as needed
Maintain volunteer training manuals
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative’s
knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Assist PCC Manager, Product fulfillment Manager and Partnership specialist manager as needed
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Born again believer in Jesus Christ
Love for and ability to communicate the finished work of Jesus Christ
Ability to pray corporately
Service‐oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Education and Experience:
High school diploma or equivalent.
Customer service experience required.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
This is a 24 hour Call Center - Work Hours may vary
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