Kronos Trainer/Business Analyst

3 weeks ago

Falls Church, United States Creative Information Technology, Inc. Full time
Job DescriptionJob Description


Kronos Trainer/Business Analyst – Hybrid – Rockville, MD

About us

  • Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
  • Join us in driving growth and seizing new business opportunities.

Background

  • The work requires expertise in evaluating business processes and proposing solutions to streamline processes as related to employee scheduling as well as creating graphics, videos, training curriculum, communications, process flows, documentation, and other related materials.
  • This position requires the ability to quickly learn new applications, processes, and system-based steps to effectively create content and other educational materials in a clear format according to user role(s).
  • Business analyst/instructional designer will partner with the Finance Configuration Manager and project team and departments to develop and facilitate training courses that minimize employee resistance and maximize employee understanding and engagement.

Role and Responsibilities

  • Develop subject matter expertise in specific timekeeping and scheduling functional areas to support effective communications, training, and organizational realignment.
  • Develop training plans and schedules along in coordination with the project team and vendor.
  • Create visually clear and impactful business process documentation related to employee scheduling and timekeeping while demonstrating system functionality to various user levels.
  • Collaborate with the project team/functional subject matter experts to design strategic communications, internal marketing, and training materials.
  • Create quick start guides, job aids, online training, videos and other training materials as needed.
  • Manage stakeholder expectations in coordination with the Configuration Manager and encourage positive behaviours in response to operational and organizational change.
  • Facilitate working sessions to gather information to identify gaps and ensure project initiatives will be achieved
  • Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned.
  • Create written documentation for new and existing processes and/or related issues.
  • Communicate effectively (orally and written) with various levels of employees maintaining a positive customer service focus.
  • Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity.
  • Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development

Minimum Qualification

  • At least 5 years of demonstrated system-based content development experience within applications, tools, and business processes.
  • Demonstrated organizational design, analysis, and employee engagement group facilitation.
  • Ability to work independently and meet deadlines in a fast-paced environment with multiple and changing priorities
  • Ability to foster a team-oriented environment through effective communication, planning and collaboration, maintaining a strong positive perspective, ownership and accountability.
  • Strong communication skills at all levels of management
  • Demonstrated consensus building with stakeholders, management, and employees at all levels in the organization.
  • Possess an elevated level of detail to perform analysis and create relevant process mapping and other documentation.
  • Experience in developing and designing training curriculum, job aides, training material utilizing multimedia tools such as Adobe Captivate, Camtasia, Word, PowerPoint, and other web-based tools.
  • Have experience using Microsoft Excel, Word, and automated email systems, such as Office 365.

Preferred

  • Experienced in Pro WFM (Dimensions) scheduling and timekeeping solution.
  • Knowledgeable in the basic practices and procedures of a payroll program.


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