Automotive Service Advisor
3 weeks ago
Key Responsibilities:
- Customer Interaction: Greet customers in a friendly, professional manner and assess their automotive service needs.
- Service Consultation: Listen to customers' concerns, gather relevant information, and recommend appropriate maintenance and repair services.
- Estimate Preparation: Prepare detailed cost estimates for services and repairs, explaining the reasons for the suggested services.
- Service Coordination: Communicate customer concerns and vehicle issues to technicians clearly and accurately. Ensure service and repairs are completed on time.
- Upsell Opportunities: Educate customers about additional services and Volkswagen-certified parts that may benefit their vehicle's performance and longevity.
- Appointment Scheduling: Assist with scheduling service appointments and organizing work orders to maintain efficient workflow.
- Customer Follow-Up: Provide regular updates to customers during the service process, ensure all issues are addressed, and follow up after services are completed.
- Record Keeping: Maintain up-to-date records of customer interactions, vehicle services, and parts used, ensuring compliance with Volkswagen's service standards.
- Warranty and Recall Handling: Inform customers about any recalls or warranty issues and process claims as needed.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Previous experience in a service advisor or customer service role, preferably in the automotive industry.
- Strong understanding of automotive systems and repairs, particularly Volkswagen vehicles.
- Exceptional communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in computer systems and software related to service management (experience with CDK, Reynolds & Reynolds, or XTime is a plus).
- Strong problem-solving skills and attention to detail.
- Valid driver's license with a clean driving record.
- Fast-paced dealership environment.
- Ability to sit, stand, and walk around the dealership and service area.
- Willingness to work flexible hours, including weekends.
- Competitive salary with commission-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Volkswagen training and career development opportunities.
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