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PTL/Office Mgr

1 month ago

Fort Worth, United States Texas Health Care PLLC Full time
Job DescriptionJob Description

Job Description:

We are looking for an experienced Medical Office Manager to run our practice. You will be responsible for day-to-day operations, budgeting, and maintaining medical and staff records. As a Medical Office Manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations.

Essential Duties and Responsibilities:

  • Assist patients with their concerns and report any unresolved concerns to Management.
  • Help identify issues with organizational structure and processes and contribute to overall improvements across all centers.
  • Lead process of recruiting, interviewing, selecting, evaluating, coaching, and training new team members.
  • Manage Provider scheduling and cancellations, ensuring optimal services are rendered to all patients.
  • Maintain effective communication with team members on changes and updates to Provider schedules.
  • Supervise the patient registration process for accuracy including verification of insurance, waivers, assigned providers, etc.
  • Supervise onboarding of new patients, including initial outreach, new patient forms, and patient feedback.
  • Ensure compliance with all licensing including local, State, and Federal regulatory agencies related to clinical services.
  • Supervise inventory of medical and office supplies and place orders as needed.
  • Ensure that phones are answered in a professional and timely manner.
  • Review patient experience surveys and develop corrective action plans as needed.
  • Pull daily task reports (e.g., labs, referrals, documents, refill requests, telephonic encounters, answering service notifications, etc.) and follow up with team members on any open or unresolved tasks.
  • Maintain a clean, organized, and safe environment. Report accidents, injuries, and illnesses within 24 hours of occurrence.
  • Follow and enforce company policies and procedures. Lead by setting an example for all team members.
  • Protect the organization’s values and principles by keeping information confidential and current.
  • Additional duties as assigned by management.

Qualifications/Education:

  • 5+ years of proven work experience as a Medical Office Manager
  • Bilingual English/Spanish is a plus
  • Proficient in using Electronic Medical Records (EMR)
  • Experience in NextGen is highly preferred
  • Proficient in Microsoft Office 365 (Outlook, PowerPoint, Excel, Word)
  • Knowledge of medical issues and terminology
  • Excellent verbal and written communication
  • Understanding of and adherence to the expectations under CMS Fraud/Waste Abuse, OSHA, and HIPAA
  • Must be able to accommodate a flexible schedule
  • Ability to learn new procedures and adapt quickly to change
  • Ability to establish working relationships, resolve interpersonal conflicts, apply basic staff etiquette in dealing with others
  • Excellent organizational and time-management skills
  • Promote innovation, motivate others, and be a team player
  • Ability to multi-task and perform well in stressful situations while in a fast-paced environment