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PTL/Office Mgr
1 month ago
Job Description:
We are looking for an experienced Medical Office Manager to run our practice. You will be responsible for day-to-day operations, budgeting, and maintaining medical and staff records. As a Medical Office Manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations.
Essential Duties and Responsibilities:
- Assist patients with their concerns and report any unresolved concerns to Management.
- Help identify issues with organizational structure and processes and contribute to overall improvements across all centers.
- Lead process of recruiting, interviewing, selecting, evaluating, coaching, and training new team members.
- Manage Provider scheduling and cancellations, ensuring optimal services are rendered to all patients.
- Maintain effective communication with team members on changes and updates to Provider schedules.
- Supervise the patient registration process for accuracy including verification of insurance, waivers, assigned providers, etc.
- Supervise onboarding of new patients, including initial outreach, new patient forms, and patient feedback.
- Ensure compliance with all licensing including local, State, and Federal regulatory agencies related to clinical services.
- Supervise inventory of medical and office supplies and place orders as needed.
- Ensure that phones are answered in a professional and timely manner.
- Review patient experience surveys and develop corrective action plans as needed.
- Pull daily task reports (e.g., labs, referrals, documents, refill requests, telephonic encounters, answering service notifications, etc.) and follow up with team members on any open or unresolved tasks.
- Maintain a clean, organized, and safe environment. Report accidents, injuries, and illnesses within 24 hours of occurrence.
- Follow and enforce company policies and procedures. Lead by setting an example for all team members.
- Protect the organization’s values and principles by keeping information confidential and current.
- Additional duties as assigned by management.
Qualifications/Education:
- 5+ years of proven work experience as a Medical Office Manager
- Bilingual English/Spanish is a plus
- Proficient in using Electronic Medical Records (EMR)
- Experience in NextGen is highly preferred
- Proficient in Microsoft Office 365 (Outlook, PowerPoint, Excel, Word)
- Knowledge of medical issues and terminology
- Excellent verbal and written communication
- Understanding of and adherence to the expectations under CMS Fraud/Waste Abuse, OSHA, and HIPAA
- Must be able to accommodate a flexible schedule
- Ability to learn new procedures and adapt quickly to change
- Ability to establish working relationships, resolve interpersonal conflicts, apply basic staff etiquette in dealing with others
- Excellent organizational and time-management skills
- Promote innovation, motivate others, and be a team player
- Ability to multi-task and perform well in stressful situations while in a fast-paced environment