IT Support Technician

2 months ago

Exton, United States All Fill Inc. Full time
Job DescriptionJob Description

Established in 1969, All-Fill, Inc. located in Exton, PA has been a family-owned and operated business from the beginning. Our packaging equipment company is nonexistent without the extraordinary group of employees that have called All-Fill home for many years. Proudly manufactured in the USA, All-Fill's business model is built on offering distinct packaging equipment solutions and product lines. We pride ourselves on innovation, quality, and excellence in our field.

All-Fill, Inc. is actively seeking an IT Support Technician to join our team. This is a fantastic opportunity to join a company with a positive and close-knit culture and a talented team to work with. We are looking for a candidate to assist in monitoring and maintaining the computer network of our organization, providing technical assistance and support to ensure our company runs smoothly.

This is an on-site position Monday - Friday 8:00 am - 4:30 pm.


Principal Responsibilities:

  • Handle incoming help desk phone calls and emails, resolving support issues in a courteous, timely and effective manner.
  • Log help desk calls in ticketing system and update when necessary.
  • Setup and deploy new desktops, laptops and tablets.
  • Perform Software and hardware troubleshooting as well as phones, printers, and other network devices.
  • Ensure proper recording, documentation and closure.
  • Meet regularly with the Sys Admin and Director of Technology to provide status updates.
  • Inventory and maintain IT equipment.

Competencies:

  • PC operating systems
  • Efficient in Microsoft Office Suites (Outlook, Word, Excel, PowerPoint, Access)
  • Computer peripherals such as printers, scanners, wired and wireless network cards and media devices and Wireless Access Points
  • Smartphones (iPhone and Android)
  • Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work.
  • Ability to study existing products, new products and technologies to advance level of knowledge.
  • Excellent written and documentation abilities
  • Ability to absorb and retain information quickly
  • Ability to present information in user-friendly language, both written and verbal

Certificates, Licenses, Registrations:

MCP Preferred

CompTIA A+ Preferred

Supervisory Responsibility:

There is no direct supervisory responsibility in this role.

Work Environment:

This job operates in a professional office environment within a manufacturing facility.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am to 4:30 pm. Some overtime is required as business dictates.

Travel:

No travel is expected with this position.

Education and Experience:

  • A high school degree or GED is required for this position.
  • Some college education or equivalent certification path.

Benefits and Retirement Plan:

All-Fill offers a competitive benefits package and retirement plan. After 30 days of employment an employee is eligible for our insurance plan, through Heritage/Sun Life, which includes medical, dental, vision, and life. After 90 days of employment an employee is eligible for our 401k plan, through MassMutual, with a 10% company match. All-Fill also offers paid time off for all full-time employees.

EEO Statement:

All-Fill and Auger Fabrications, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran

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