Front Desk Agent Lead

1 month ago

West Hollywood, United States Petit Ermitage Full time
Job DescriptionJob Description

ESSENTIAL FUNCTIONS:

Petit Ermitage seeks an individual with knowledge of Opera Cloud, able to work immediately with flexible hours that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the Guest Service Agent position.

JOB DUTIES:

• Take the Lead at the Front Desk, help train new team members.

• Stay on top of existing and new Standard Operating Procedures.

• Support Front Office Manager in daily duties and assignments.

• Greet guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity.

• Provide a positive first impression for each and every guest or visitor to the Hotel.

• Obtain or confirm room requirements; verifying pre-registration; assign rooms; obtain information and signatures; issuing room keys; entering room and guest account data.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

• Up-sell rooms where possible to maximize hotel revenue.

• Show room locations, point out hotel amenities, answer inquiries regarding hotel and other services guests may require, such as, Internet access, fitness center, entertainment, shopping, and transportation to and from the hotel.

• Stay current with hotel and restaurant promotions, menus, and events.

• Engage in small talk, question about stay, and checking for satisfaction.

• Enter reservations into systems, checking availability, and confirming requirements in accordance with hotel's yield management practices.

• Follow all safety, security, loss prevention, and emergency procedures in hotel.

• Participate in safety drills and assignments. Promote safety and security programs to guests; explaining safe practices in Hotel.

• Welcome all guests' requests; practice effective service recovery techniques to guests' satisfaction; helping others accomplish service goals and objectives; giving personal attention; taking personal responsibility; performing all duties as expected for the position and additional duties as assigned.

• Communicating any guest requests or issues to Supervisor, Manager or other departments that require further care to guests' complete satisfaction. Maintain a clean, organized, and well-stocked work area.

JOB REQUIREMENTS:

Education and/or Experience
• High School diploma or equivalent, some college preferred. At least two years of front desk/guest service experience in a hotel or airline preferred.

Language Skills
• Ability to read, write and verbally communicates effectively and professionally with other departments, guests, and vendors in English.
• Knowledge of other languages is a plus.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Ability
• While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.
• The employee must regularly lift and/or move up to 10-25 pounds.
• Standing or walking during entire 8-hour or longer shifts.

Other
• Must be able to work weekends/holidays, when needed.
• Ability to communicate efficiently and effectively.
• Ability to prioritize and problem solve effectively.
• Ability to think and perform both independently and as a team.
• Ability to develop positive working relationships with both guests and staff.
• Ability to negotiate, delegate and work under pressure.
• Comfortable working with computers.
• Organized and detail-oriented.
• Strong presentation skills.

  • Front Desk Agent

    1 month ago

    West Hollywood, United States Accor North America Full time

    Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-house guests. They ensure that all regular and VIP guests receive Front Desk, Agent, Guest Service, Office Manager, Hospitality, Hotel

  • Front Desk Agent

    2 months ago

    West Hollywood, United States Mondrian Full time

    Job DescriptionJob DescriptionCompany DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful...

  • Front Desk Agent

    2 months ago

    West Hollywood, United States AccorHotel Full time

    Company Description Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals...

  • Front Desk Agent

    5 months ago

    West Hollywood, United States The London West Hollywood at Beverly Hills Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Front Desk Agent

    2 months ago

    West Dover, United States Mount Snow Resort Full time

    As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upwa Front Desk, Agent, Hotel

  • Front Desk Agent

    3 months ago

    West Des Moines, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01531 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Front Desk Agent

    5 months ago

    Hollywood, United States Hyde Beach House Full time

    BASIC FUNCTIONThe Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE High school graduate or equivalent. Two years of college education preferred. Two years’ experience in a service industry,...

  • Hotel Front Desk Agent

    2 months ago

    Hollywood, United States Dolce by Wyndham Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Hotel Front Desk Agent

    7 days ago

    Hollywood, United States Dolce by Wyndham Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    4 days ago

    West Des Moines, United States Highgate Hotels Full time

    Hours 2 pm-10 pm. The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answ Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    5 months ago

    Hollywood, California, United States The London West Hollywood at Beverly Hills Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Front Desk Agent

    5 months ago

    Hollywood, Florida, United States DoubleTree Resort by Hilton Hollywood Beach Full time

    BASIC FUNCTIONThe Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEHigh school graduate or equivalent.Two years of college education preferred.Two years' experience in a service industry, preferably...

  • Front Desk Agent

    3 months ago

    West Portsmouth, United States Shawnee Lodge & Cottages Full time

    Job Title: Front Desk Agent Location: Shawnee Lodge & Cottages, West Portsmouth, Ohio Salary: Hourly (commensurate with experience) Benefits: Medical, Dental, Vision, Paid Time Off, 401k, Employee Discounts, and more. Job Summary: As a Front Desk Agent at Shawnee Lodge & Cottages, you will be responsible for providing exceptional customer service to our...

  • Front Desk Agent

    1 month ago

    West Des Moines, United States Staybridge Suites Full time

    Job DescriptionJob DescriptionPosition: Full-Time Front Desk AgentShifts: 7:00 a.m. - 3:00 p.m. & 3:00 p.m. - 11:00 p.m. WEEKENDS REQUIREDAbout Us: Join our dedicated team at the forefront of hospitality. No prior hotel experience necessary; we prioritize a welcoming and dependable demeanor.Role Summary: As a Full-Time Front Desk Agent, you will serve as the...

  • Front Desk Agent

    1 month ago

    West Des Moines, United States Staybridge Suites Full time

    Job DescriptionJob DescriptionPosition: Full-Time Front Desk AgentShifts: 7:00 a.m. - 3:00 p.m. & 3:00 p.m. - 11:00 p.m. WEEKENDS REQUIREDAbout Us: Join our dedicated team at the forefront of hospitality. No prior hotel experience necessary; we prioritize a welcoming and dependable demeanor.Role Summary: As a Full-Time Front Desk Agent, you will serve as the...

  • Front Desk Agent

    3 months ago

    West Woodstock, United States Woodstock Inn & Resort Full time

    Job DescriptionJob DescriptionNew England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites...

  • Front Desk Agent

    3 months ago

    West Valley City, United States The Kimpton Hotel & Restaurant Group, LLC Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new Front Desk, Agent, Operations, Hotel

  • Front Desk Agent

    3 months ago

    West Chester, United States Gulph Creek Hotels Full time

    Job DescriptionJob DescriptionJoin the award winning staff at the Hotel Warner as a part time front desk agent. As a front desk agent you will make a positive impact on guests stays by assisting them with reservations, check-in, check-out, and any questions they might have before, during, or after their stay. As part of the Gulph Creek Hotels family there is...

  • Front Desk Agent

    3 weeks ago

    West Chester, United States Crestview Management, LLC Full time

    Job description Cincinnati Marriott North is actively seeking dynamic candidates to fill our full-time Front Desk Associate positions. Candidates MUST HAVE open availability (days, evenings, weekends and holidays). Responsibilities and Duties Responsibilities of the Front Desk Agent position include: -providing exceptional service to guests at all times...

  • Front Desk Agent

    3 months ago

    Hollywood, United States Margaritaville Hollywood Beach Full time

    Property Description: Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you...