Dental Receptionist Bilingual

1 month ago

Green Bay, United States NEW Community Clinic LTD Full time
Job DescriptionJob Description

Do you want to come work for an organization that helps to support and engage with the community? Are you passionate about helping people? Do you enjoy innovation and growth?

Then come join our amazing team here at N.E.W Community Clinic N.E.W. Community Clinic's mission is to provide access to quality, comprehensive, and compassionate healthcare for the underserved in our community. We provide healthcare services including medical, dental, mental healthcare, WIC, and community outreach services to anyone in our community who may be living in poverty or who may be underserved. We take care of people regardless of the ability to pay.

We are currently looking for a Dental Receptionist. This position will be based at our Monroe location in Green Bay, WI.

Position Summary: The Dental Receptionist performs a variety of secretarial and administrative duties and provides a positive customer service experience. The Dental Receptionist works with the team to help provide patients with the highest standards of dental care.

Essential Functions of the Job: [Other duties may be assigned.]

  • Greet all patients and visitors who enter the clinic. Answer and direct clinic telephone calls. Respond to messages.
  • Complete all phases of patient intake, starting patient electronic records, documenting chief complaints, screening financial eligibility, and collecting fees according to the sliding fee scale.
  • Update and complete necessary financial information to determine eligibility for the clinic, asking patients for insurance card or proof of income, then verifying with financial screening information.
  • Schedule patient appointments efficiently to maximize availability and keep schedule running smoothly.
  • Accurately complete checkout process. Collect and post payments, making any necessary adjustments in the ledger. Collect all cash, checks and credit card receipts and verify weekly deposit report.
  • Document patient concerns, complaints, or requests, and inform the director of any requiring additional attention.
  • Help to arrange special services for patient visits, including interpreter services and transportation.
  • Make calls to confirm appointments. Send patients emails and text messages about their appointments as needed.
  • Verify daily payment collection at the end of the day, identifying the source of any discrepancies. Inform the director of any need for change.
  • Restock forms and office supplies as needed throughout the clinic. Inform the director of the need for additional forms and office supplies.

Qualifications and Education Requirements

  • Education - High school diploma
  • Experience - Previous employment in an administrative position performing customer service. Previous experience in a clinic setting is preferred, but not required.
  • Expertise - Understanding of professional customer service. Training in record maintenance and infection prevention is preferred. Skilled in basic computer operation and programs, and the ability to learn new software.
  • Language - Comprehend and use basic language, written and spoken, to professionally communicate information and ideas. Fluency in Spanish is strongly desired.

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