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Sleep Center Assistant

1 month ago

McDonough, United States Aylo Health Full time
Job DescriptionJob Description

At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

JOB SUMMARY:

The Sleep Center Assistant works under the general supervision of the Sleep Center Manager to assist patients with the sleep center needs, ie: answering and routing phone calls; scheduling; education of sleep study procedures, in accordance with their insurance carrier's requirements. Primary responsibility is providing excellent customer service to the Sleep Center's patients on a daily basis, either in person or on the telephone.

ESSENTIAL FUNCTIONS:

  • Answers telephone calls and routes to appropriate person, if unable to assist the patient.
  • Verifies eligibility, benefits, precertification status and scheduling availability in a timely manner prior to scheduling any patients.
  • Assists with the Sleep Center schedule, ie: cancellations, and rescheduling.
  • Coordinate linen management with other staff members.
  • Assists Sleep Center Coordinator with prior authorizations.
  • Assists with outside DME referrals and management of orders.
  • Other related duties as required.
Requirements

QUALIFICATIONS REQUIRED:

  • Must be personable and treat patients and co-workers with care and respect
  • Able to work independently with supervision
  • Input patient data into electronic medical records
  • Schedule patients for appointments, as needed in appropriate time frames indicated
  • Must be able to work quickly and efficiently to assure patient comfort and satisfaction
  • Ability to communicate effectively with the patient(s), and health care team
  • Duties require professional verbal and written communication skills
  • Able to communicate and understand verbal and written English language
  • Computer literate with entry level working knowledge of Microsoft Suites; Outlook, and Word
  • Make outbound and receive inbound telephone calls, and fax correspondence, as needed
  • Inventory and stock office supplies and materials
  • Adhere to Standard of Care, Code of Conduct, HIPAA Compliance and Confidentiality Agreement
  • Exhibit compassion and professionalism
  • Must be able to report to work as scheduled without delay
  • Professional appearance
  • Positive attitude

Aylo Health is an Equal Opportunity Employer

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