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District Manager Manufactured Housing Community
2 months ago
District Manager (Manufactured Housing Community)
You must have 5 to 7 years of experience in Property Management i.e. Apartments, Condos, or Manufactured Homes...with multiple communities.
Summary of Position
You will be providing extensive support to your region in several key areas including field-level training, sales and occupancy goals, budget development and preparation, and act as liaison between various communities. You will also provide local community support to managers with rent increase renewals, resident application reviews, conflict resolution, and inventory management. In addition, you will also be relied upon in the execution of the region's pro-active recruiting functions and develop strategies to achieve the highest quality of resident satisfaction throughout your entire region.
INTERNAL REPORTING RELATIONSHIP(S)
- Regional Manager
POSITION ACTIVITIES AND TASKS
- Hiring & Employment Management: You will interview, on-board, train, and review passionate community managers and maintenance men who will execute on the day-to-day operations of all parks. They will be your eyes and ears on the ground and the first line of communication with tenants. You will have regular daily calls and visits with the community manager to review the status of maintenance projects, rent collections, evictions, home sales, and any unique problems or situations as they arise. If community managers are not able to handle their responsibilities, it is on you to make the call to find a replacement.
- Community Infrastructure: While the maintenance men at the communities can handle the day-to-day problems of basic water leak repair and minor sewer clogs, there some tasks where you will need to find a specialist. You will coordinate and negotiate the best bids for larger maintenance items such as road patching, tree trimming, and electric pedestal replacement and build a network of trusted local contractors within a park. In addition, there are sometimes emergencies (water main breaks; major sewer clogs, etc.) and you will have to jump in to get them resolved quickly.
- Collections: You will closely track daily rent collections at all parks, and work with community managers to track and assess tenant likelihood of follow-through on promises to pay. You will drive the evictions process start to finish by working closely with local legal teams.
- Home Refurbs and Sales: You will manage the completion of home lease-up from start to finish, from the refurbishment of vacant company owned homes to the marketing and ultimate sale of the company owned homes to new tenants
- Resident Relations: Sometimes, a community manager won't be able to address a resident's concern and they will want to "speak with you". You will resolve concerns like accusations of unfairness by the community manager and may help address more technical questions about tenant's bills that the community manager may not have full insight into. In addition, you will drive events in order to promote community and pride of ownership, such as yard of the month competitions.
- Travel: You will visit communities on a weekly basis in order to review community appearances and rules violations with the community managers, review more complicated contractor projects and assess and categorize home conditions, and speak with extreme "problem residents" in person.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
The role will require a self-motivated and independent individual who has excellent written and verbal communication skills. You will need to be a proven leader with a proven track record of motivating and inspiring others. You must have excellent computer skills, including a strong working knowledge of Microsoft Office and other relevant software. If you are ready to take your career to the next level, apply to this position today
While community managers are the closest to the action, the quality of a community ultimately falls upon their District Manager to identify problems within the community and find a way to drive the execution of their solutions.
EDUCATION LEVEL REQUIRED
- High school diploma or GED
EXPERIENCE REQUIRED
- Basic computer knowledge, particularly email and the interne
- Customer service experience (Preferred).
- Mobile home sales: (Preferred).
- Property Management: (Preferred).
