Guest Relations Coordinator

3 weeks ago

New York, United States Major Food Group LLC Full time
Job DescriptionJob Description

Major Food Group is hiring an experienced and passionate Guest Relations Coordinator to join our growing team

We are looking for candidates that display a pleasant and cheerful disposition. The ideal candidate will be able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity and be able to adapt to difficult situations to solve problems and make decisions when necessary. Shows eagerness and capacity to learn. Can be relied upon to complete tasks, and someone who is team oriented.

The Guest Relations Coordinator is a remote position.

RESPONSIBILITIES:

  • Manage reservation books for all MFG restaurants and handle high volume email inquiries.
  • Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with restaurant managers.
  • Understand floor plan and service flow in order to maximize restaurant capacity, minimize wait times at the door, and meet guest needs.
  • Expedite guest experiences, special requests and prepays.
  • Support the Guest Relations department including but not limited to sending daily VIP reports, acquiring itemized receipts, escalating inquiries to management.
  • Communicate all Event Inquiries to the Event Team.
  • Build and maintain a relationship with local concierges.
  • Exhibits professionalism and projects a positive image in telephone and email conversations while processing information and maintaining composure under stressful situations.
  • Have a thorough knowledge of Major Food Group restaurant menus and design.

REQUIREMENTS:

  • Minimum 2 years of prior restaurant experience, fine dining preferred
  • Basic knowledge of Microsoft Office
  • Excellent written and verbal skills
  • Strong guest relations skills and a desire to build relationships with guests
  • Comfortable in a high-volume, fast-paced environment
  • Proficient on Resy, Open Table or SevenRooms
  • Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic
  • Experience with a Customer Relationship Management software is a plus
  • Proactive and diligent

BENEFITS:

  • Medical/Dental/Vision Insurance with Company subsidy
  • Growth Opportunities
  • Progressive Paid Time Off
  • Parental Leave
  • Tuition Reimbursement
  • Generous Dining Allowance
  • Unlimited Referral Program

Equal Employment Opportunity

Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.


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