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Dispatcher/Customer Care Representative
2 months ago
The Dispatcher/CSR position entails 40% dispatching, which involves coordinating and assigning service requests to HVAC technicians; 50% customer service, which includes communicating with customers to provide information and resolve issues; and 10% general office assistance, which involves supporting managers with tasks such as sending proposals and invoices.
Basic Duties
- Answering incoming customer inquiries via telephone and e-mail.
- Providing information about HVAC services offered by the company.
- Scheduling appointments for HVAC services and dispatching technicians to job sites.
- Communicating with customers to ensure their needs are being met and resolving any issues that arise.
- Recording customer information and details of service requests in the company's database.
- Issuing and collecting payments for services rendered.
- Providing follow-up support and maintaining ongoing customers relationships through the renewals of maintenance memberships.
- Receiving service requests from customers and creating work orders for HVAC technicians.
- Managing the dispatch board to ensure HVAC technicians arrive on time to their assigned jobs.
- Coordinating with other dispatchers and technicians to manage workloads and ensure timely completion of jobs.
- Tracking the progress of service requests and updating customers on the status of their requests.
- Ordering parts for specific jobs with the warehouse manager.
- Recognizing an emergency service request and responding in a timely and efficient manner.
Qualifications
- A team player
- Strong communication, problem-solving, and organizational skills.
- Customer service experience.
- Spanish-speaking is a plus, but not necessary.
- Experience with Service Titan is required.
Job Type: Full-time
Schedule: Monday through Friday, 7:30 am to 4:30 pm. No weekends.
Experience: Dispatching (HVAC preferred) & Service Titan
Pay: Commensurate with experience.
Work Location: Baytown, TX
Benefits
- Competitive pay
- Seven paid holidays
- Incentive plan
- Vacation benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
To be an employee of Expert Air, is to be a part of our family
