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Customer Team Member

1 month ago

Tampa, United States Global Partners Full time
Job DescriptionJob Description

Job Title: Customer Team Member

Location: Tampa, USA

Company: Global Partners

About Us: Global Partners is a prominent international consultancy firm celebrated for its innovative solutions and outstanding customer service. We are expanding our operations in Tampa and are looking for a dedicated and enthusiastic Customer Team Member to join our team. This role is crucial for providing exceptional service and ensuring a positive experience for our customers.

Job Description: As a Customer Team Member at Global Partners, you will be responsible for delivering top-notch customer support, managing inquiries, and assisting with various customer needs. You will play a key role in enhancing customer satisfaction and supporting the overall success of our Tampa team.

Key Responsibilities:

Customer Service:

  • Greet customers warmly and provide assistance with their inquiries and needs.
  • Address customer questions, concerns, and complaints in a professional and timely manner.
  • Offer guidance and support on product or service-related issues, ensuring a positive customer experience.

Problem Resolution:

  • Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate team members when necessary.
  • Follow up with customers to ensure their concerns have been addressed to their satisfaction.
  • Maintain detailed records of customer interactions and transactions in our CRM system.

Sales Support:

  • Assist customers with product selection, upselling, and cross-selling to enhance their experience and drive sales.
  • Provide information about promotions, discounts, and special offers to customers.
  • Process transactions accurately and efficiently, handling cash and electronic payments.

Team Collaboration:

  • Collaborate with team members to share insights, strategies, and best practices for improving customer service.
  • Participate in team meetings and training sessions to stay informed about company policies, product updates, and industry trends.
  • Support colleagues with various tasks and projects to ensure smooth team operations.

Customer Engagement:

  • Build and maintain positive relationships with customers, fostering loyalty and repeat business.
  • Gather and report customer feedback to help improve our products and services.
  • Contribute to a welcoming and professional environment in the customer service area.

Qualifications:

  • Previous experience in customer service, retail, or a related field is preferred but not required.
  • Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Strong problem-solving skills and a proactive approach to addressing customer needs.
  • Basic computer skills and familiarity with CRM systems is a plus.
  • A positive attitude with a commitment to delivering exceptional service.
  • Flexibility to work various shifts, including evenings and weekends if necessary.
  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Convenient Tampa location with modern facilities.
  • Regular team-building activities and employee recognition programs.

How to Apply: If you are passionate about customer service and eager to join a dynamic team at a global consultancy firm, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

Global Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Global Partners and help us provide exceptional customer service in Tampa