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Fraud Analyst

2 months ago

Austin, United States United Heritage Credit Union Full time
Job DescriptionJob Description

Join our dynamic Fraud team here at UHCU We are looking for a Fraud Analyst who can routinely review early-stage fraudulent schemes through research, investigating cases, alerts, suspicious activity reports, and supporting data to confirm or refute the presence of fraud for recovery/mitigation.

As a Fraud Analyst at UHCU, you will be responsible for detecting, investigating, and preventing fraudulent activities within our Credit Union. You will identity various types of fraud, theft and elder abuse claims in accordance with regulations and Credit Union policies to minimize, prevent, and recover losses. Your expertise will play a crucial role in protecting our members' financial information and maintaining the integrity of UHCU operations.

On the Fraud team, you can expect competitive pay including a comprehensive and generous benefits and PTO package. In addition, you'll be provided with ongoing training and career growth opportunities. Our team is located at our HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g. FOOD TRUCKS), outdoor dining area, and café with a micro market.

If you are an effective communicator with a keen eye for detecting fraudulent activity and are passionate about helping others, we want to hear from you

What you will do:

  • Monitor and analyze transactions to identify suspicious activity and potential fraud.
  • Conduct thorough investigations into fraud cases, including reviewing account activity, gathering evidence, and interviewing relevant parties.
  • Respond to subpoenas from Federal, state and local agencies in a timely manner.
  • Collaborate with internal teams and external agencies to resolve fraud cases and recover losses.
  • Assist in analyzing member relationships, documentation, activity patterns and transactions to detect potential suspicious activity or activities that are not consistent with the member's risk profile.
  • Prepare detailed reports and documentation related to fraud investigations and findings.
  • Review outgoing wire alerts generated by the AML/fraud monitoring software to mitigate activity or take appropriate action for verified fraud by analyzing transactional data.
  • Make outbound calls to members using UHCU security measures to verify wire requests submitted through remote channels such as fax or email.
  • Stay updated on industry trends, emerging fraud tactics, and regulatory changes to enhance fraud prevention strategies
  • Maintain a high level of confidentiality and security with sensitive information.

Here is what you will bring to our Fraud Team:

An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered.

Minimum Qualifications

  • Minimum 1-2 years of recent experience in financial services operations, compliance, or fraud investigations with a financial institution, credit related company or law enforcement.
  • Intermediate computer skills including Microsoft Office, data mining, and reporting.
  • Demonstrated ability to manage member conflict, communicate effectively, and provide excellent customer service.
  • Ability to maintain a high level of confidentiality and security with sensitive information.
  • Familiarity with common financial and legal documents.
  • Strong attention to detail and ability to multi-task.
  • Strong verbal and written communication skills with the ability to work collaboratively and supportively with individuals, groups, management and other organizational units to achieve business goals and objectives.

Preferred Qualifications

  • Bachelor's Degree in business, finance, criminal justice or related field
  • Experience within all deposit and payment channels, including checks, wires, ACH, electronic banking, debit cards, identity theft and elder financial abuse/exploitation
  • Knowledge of relevant state and federal credit union rules and regulations.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.5 billion in assets, more than 77,000 members, 10 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.

UHCU Offers:

  • Competitive Benefits Package
  • 401(k) options (Pre-Tax and/or Roth)
  • Generous paid time off (PTO)
  • Education Reimbursement Program

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case