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Sales Assistant

2 months ago

Houston, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities:

  • Assist sales team in entering sales quote and order information into Sales Force.
  • Assist sales team with daily order entry into Prism. This includes proofreading the orders to ensure the order information (prices, account numbers, bill to and ship to addresses, etc.) match the purchase order.
  • Responsible for maintaining and working the Open Order Report on a weekly basis to ensure timely delivery of product and shipment of backlog through expediting efforts.
  • Responsible for responding to customer expediting requests. This can include response by email or phone.
  • Responsible for entering CSM (Customer Supplied Material) orders as well as Non-Standard orders.
  • With direction from Inside Sales and Inside Sales Management, assist in entering change orders or return material authorizations (RMA’s).
  • Assist Inside Sales with customer invoicing or documentation requirements.
  • Responsible for monitoring the Ariba in-box daily and identifying pressure management orders for distribution to the assigned Inside Sales Associates.
  • Assist Sales Team with copying, filing, typing, collections and general administration activities.
  • Monitors shipment schedules, provides schedule updates to customers and other Sales Team members, and serves as primary focal point for expediting with the client.
  • Assist in the routing of phone, emailed and faxed inquiries to the proper inside salesperson.

QUALIFICATIONS:

Education/Knowledge:

  • Associates Degree at a minimum. Bachelors degree in business, or technical discipline preferred.
  • 1 - 3 years of office administrative experience.
  • Direct experience in a sales and or customer service oriented work environment preferred.
  • Knowledge of office administrative procedures, standard office equipment.

Experience/Skills:

  • Direct experience in a sales and or customer service oriented work environment preferred.
  • Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills. Good writing skills – writes in a manner appropriate for business and messages information coherently.
  • Good computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks.
  • Detail Oriented
  • Enjoy working in a fast-paced environment.
  • Adept to change of tasks easily.
  • Proactive, have a positive attitude.

COMPETENCIES:

  • Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors.
  • Good problem solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
  • Good teamwork – identifies with the team and its goals and contributes to the group’s effectiveness.
  • Good customer service skills – provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes.
  • Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.