Parts Associate

2 months ago

Tampa, United States Rockstar Powersports Brandon Full time
Job DescriptionJob Description

Job Title: Parts Associate

Department: Parts

Supervisor: Parts Manager

Summary Description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to the powersports product. Resolve difficult customer problems in a courteous and professional manner.

Duties and Responsibilities

  • Provide customer service to external customers.
  • Meet customer needs, offers options, resolves problems, and follows up with customers.
  • Ensure full customer satisfaction without unnecessarily referring customers to other coworkers.
  • Maintain friendly, helpful demeanor.
  • Provide professional, knowledgeable, courteous customer service.
  • Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
  • Monitor for shoplifting.
  • Perform all cashiering functions in accordance with dealership cash handling policies and procedures.
  • Check price tags for alterations.
  • Does not accept checks unless processed through cross checks.
  • Use appropriate verification procedures for credit card purchases.
  • Keep sales floor neat, clean, and fully stocked.
  • Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.
  • Ensure merchandise is attractively displayed.
  • Maintain cashiering desk/areas in a clean, organized fashion.
  • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
  • Assist with answering incoming calls and directing them to the appropriate person or department.
  • Make tags for damaged merchandise, deliver daily to designated area.
  • Comply with all dealership and department policies and procedures.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • None

Qualifications & Job Requirements

  • High School Diploma or equivalent degree preferred.
  • Experience: 1-3 years of powersports experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
  • Ability to take initiative and problem solve.
  • Excellent verbal and written communication skills.
  • Ability to present oneself as well as the dealership in a professional manner.
  • Knowledge of applicable laws/policies/principles/etc.
  • Attention to detail.
  • Interpersonal skills and customer service skills required.
  • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
  • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.

Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
  • Requires standing and/or walking for extended periods of time.

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.
  • Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.

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