Operations Manager

3 weeks ago

Camp Verde, United States CRR Hospitality Full time
Job DescriptionJob DescriptionJoin our Verde Ranch RV Resort Team

Are you looking to join a team that has fun providing excellent guest service? Do you enjoy working with people who have a passion to serve, care about each other, their guests, and their community? We are looking for a leader in hospitality to join our team as the Operations Manager to support our resort that features 389 RV Sites, fully furnished rental cabins, Conestoga Wagons, and so much more With best-in-class amenities, activities for the entire family, beautiful views of the mountains, it’s no wonder this luxury RV Resort was Voted #1 Top RV Campground, #1 Top Large Campground by Campspot.
We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:

2 weeks annual PTO
Full 401K match up to 6%
6 Paid holidays
Benefit options including Health, Vision, and Dental
Company paid STD and LTD
Complimentary Site Rent, FHU

The Operations Manager will support Department Heads of each operation at our RV Resort and obtain full responsibility in their absence. This position will require thorough knowledge of Guest Services, Housekeeping, Laundry, and F&B operations within the resort.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Maintains excellent customer relations by keeping up with all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Uses suggestive selling techniques to sell site nights, increase occupancy and revenue.
  • Preserves responsibilities for all aspects of all departments in the absence of Dept manager.
  • Supports and works with all Heads of Department (HOD) in all aspects of running the Resort.
  • Supervises the operations of Guest Services, Housekeeping, Laundry, and F&B to ensure an optimal level of service and hospitality is provided to the guests.
  • Contributes to and maintains established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
  • Conducts regular operations team meetings with all the HOD daily/weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback and action taken for service recovery, and any staff issues.

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