Client Access Navigator

4 weeks ago

San Antonio, United States Alamo Area Resource Center Inc Full time
Job DescriptionJob Description

Job Summary:

The Client Access Navigator coordinates non-medical case management and navigation services for individuals living with HIV/AIDS. This role involves determining client eligibility for Ryan White and THMP/ADAP programs, monitoring care adherence, and connecting clients with necessary resources. As a member of a multidisciplinary team, the Navigator maintains confidential client records and tracks service outcomes. This position focuses on improving client access to healthcare and supporting the HIV care continuum.

Duties & Responsibilities:

  • Supports the Client Access Coordinator by tracking, training, and scheduling client access navigation services.
  • Case manages a caseload of clients under a non-medical case management role and its responsibilities as defined by DSHS.
  • Provides Referral for Healthcare Services and its responsibilities as defined by DSHS.
  • Collect all necessary eligibility documents from clients living with HIV/AIDS eligible for Ryan White services.
  • Schedule appointments for all assigned clients, including occasional walk-ins, and send schedule reminders.
  • Assess urgent client needs and complete intakes for urgent matters or as assigned.
  • Input client information into a database and electronic record system.
  • Participate in program quality improvement, assist in making required adjustments, and promote program innovation alongside the director of care coordination.
  • Manage Ryan White ADAP/THMP program applications, recertifications, and reporting.
  • Perform other duties as assigned.

Qualifications & Skills:

  • Maintains good professional rapport between clients and staff.
  • Fosters a positive work environment that encourages teamwork and collaboration.
  • Data Entry and system navigation skills.
  • Strong written and communication skills.
  • Knowledge of community resources and services.
  • Knowledge of and sensitivity to diverse populations involving those living with HIV/AIDS and the LGBTQIA+ community.
  • Must know social service principles, practices, and techniques; ability to communicate with staff, clients, and collaborative partners effectively.
  • Provide unbiased, competent, and ethical services.

Education, Licensure & Experience:

  • A minimum of an associate’s degree from an accredited college preferred.
  • A minimum of 1 year working or lived experience with LGBTQIA+ community is preferred.
  • A minimum of 1 year work or lived experience working with people living with HIV/AIDS or chronic health condition is preferred.

Work Schedule:

  • Regular schedule Monday to Friday 8AM - 4:30PM
  • Flexible schedule, if required
  • Travel Occasionally

Work Location:

  • One location, In person
  • Off-site, if required

Benefits:

  • Employer 401(k) retirement plan match
  • Health insurance with employer contribution
  • Dental and vision
  • Disability insurance
  • Life insurance & AD&D
  • Employee assistance program
  • Paid time off
  • Paid holidays

Requirements:

  • Must maintain a valid driver’s license and current automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive company owned vehicle or your personal vehicle during company business.


Work Environment and Physical Demands:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job in a traditional indoor office, the team member is exposed to a medical office environment having direct/indirect contact with patients and clients. Team members are also exposed to a social service work environment. Some job duties may include travel and outdoor environment. Physical demands refer to the level and duration of physical exertion generally required to perform tasks in support of job functions, for example - sitting, keyboarding, walking, lifting, carrying, reaching, pushing, pulling, bending, stooping, twisting, turning, climbing step stools, and standing for periods of time. Must be able to lift and maneuver a minimum of 25 pounds using proper safe lifting techniques.


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