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Customer Care Manager

2 months ago

Tallahassee, United States BrightStar Care Full time
Job DescriptionJob Description

Join the BrightStar Team as a Customer Care Manager and Shine

Your ability to solve puzzles + your sense of urgency and exceptional communications skills + our training and support = Your ideal operations career

BrightStar Care, a Joint Commission Accredited home care services firm, seeks a driven person to help schedule and coordinate our home health aide and nurse field staff. Growth opportunities are available


Wait Before You Apply, Make Sure You Qualify

  • Are you organized and jump into action when a problem arises?
  • Do you thrive in fast-paced environments?
  • Do you have a reliable car with current auto insurance and DL?
  • Are you self-motivated and results-oriented?
  • Are you incredibly detailed and organized?


What's in it for YOU?

  • Competitive Pay and on-call pay
  • Acknowledgement and respect for your hard work
  • Training and support
  • Medical benefits, PTO and paid holidays
  • 401k + match
  • Career growth

This is a position for organized people with great communications skills and a sense of urgency who are ready for a career that impact people's lives


We Are Looking For Team Members Who Are:

  • Self-motivated and achieve goals
  • Obsessed with creating great experiences for our clients and employees
  • Outside the box thinkers
  • Career oriented with a desire for advancement
  • Enthusiastic about being an integral part of a small business that recognizes your talent and has opportunities for continued growth
  • Results-oriented mindset with a drive to achieve success


Responsibilities Customer Care Manager:

  • Schedule field staff with needs of clients considering skill set, personality and schedule availability
  • Coordinate with field staff and families to ensure schedules and other care needs are effectively communicated
  • Check in on field staff and clients to ensure needs are me
  • Maintain client and field staff schedules for accuracy and efficiency
  • Participate in office staff on-call rotation
  • Introduce home health aide to family at start of care
  • Other office activities and responsibilities as required
  • Skilled and non-skilled orientations


Requirements for the Customer Care Manager - Scheduler role:

  • High School Diploma required
  • High-energy, service-focused, results-oriented (and fun, happy) personality
  • Strong sense of urgency is A MUST
  • Attention to detail and good time management skills A MUST
  • Believes in doing what it takes to get the job done
  • Minimum of 2 years’ experience in a high-volume environment, i.e. Customer Care Manager, Scheduler and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations
  • Current LPN or CNA experience is a HUGE plus
  • Excellent organization, planning, and project management skills


Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

  • Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
  • Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
  • Do the Right Thing: Honest, Ethical, Tell the Truth
  • Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
  • Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented


Equal Opportunity Employer

BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email BrightStarHR@brightstarcare.com.

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