Sales and Scheduling Supervisor

2 weeks ago

Fort Collins, United States Ace Handyman Services Boulder, Longmont, Fort Collins, Loveland Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement

Join Our Team as an Inside Sales, Scheduling, and Office Manager

Since 1998, we've been the premier handyman service in Northern Colorado, renowned for our quality craftsmanship and unwavering commitment to customer satisfaction. We're currently seeking a versatile individual to fill the role of Inside Sales and Scheduling Supervisor. If you're highly organized, task-oriented, and experienced in the service industry, we want you on our team.

**Key Responsibilities:

- Handle incoming sales inquiries via phone and online leads, providing prompt and professional assistance.
- Prepare accurate job estimates and skillfully close sales over the phone.
- Manage our handyman job schedule with precision, ensuring optimal efficiency and customer satisfaction.
- Coordinate closely with technicians to allocate resources effectively and resolve scheduling conflicts.
- Conduct proactive follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement.
- Maintain meticulous records by accurately entering information into our CRM and sales software.
- Oversee day-to-day office operations, including supply management, office maintenance, and mail handling.
- Assist in payroll processing and basic bookkeeping tasks as needed.
- Collaborate with the management team to develop and implement office policies and procedures.
- Work towards and achieve individual and team sales targets, driving company growth and success.
- Ensure all leads and customers are being tracked accurately.

**Basic Qualifications and Experience:**

- Proven success in sales and customer service, preferably within the service industry.
- Exceptional organizational skills and a keen eye for detail.
- Strong task orientation, with the ability to prioritize and manage multiple responsibilities effectively.
- Outstanding communication and interpersonal skills, fostering positive relationships with customers and colleagues alike.
- Self-motivated with a proactive approach to problem-solving and continuous improvement.
- Proficiency in Microsoft Office, Teams, and various software platforms.
- Prior experience in dispatching and familiarity with Service Titan are advantageous.
- Possession of a valid driver's license and reliable transportation.

**Salary:** Commensurate with experience

**If you're a highly organized and task-oriented professional with a passion for customer service, we want you on our team.** Take the next step in your career by applying for this exciting opportunity. Please submit your resume showcasing your relevant experience and qualifications. We look forward to welcoming you aboard and working together to deliver exceptional service to our customers

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