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Care Coordinator
2 months ago
Client Interaction:
- Answer incoming calls and emails in a professional manner.
- Greeting clients and prospective clients warmly and reminding them of upcoming appointments.
- Provide exceptional customer service to all current and prospective clients.
Scheduling:
- Coordinate and schedule appointments for client consultations, procedures, and visits with clinical personnel.
- Ensure appropriate clinician assignments to meet the clinical needs of the client.
- Ensure appropriate clinician’s assignments to meet the timing needs of the client.
- Work closely with the clinical team to ensure seamless coordination and handle scheduling changes in a timely manner.
- Resolve scheduling conflicts proactively.
Administrative Tasks:
- Prepare and distribute documentation as required.
- Arrange meetings and facilitate communication between team members.
- Generate reports and maintain organized client files.
Additional Responsibilities:
- Undertake other duties as assigned, contributing to the overall efficiency of the team.
Minimum Requirements:
- High school diploma or equivalent. AA or BA preferred.
- Excellent organizational, communication, and interpersonal skills.
- Ability to thrive in a fast-paced environment.
- Professional demeanor and experience in customer-facing roles.
- Proficiency in scheduling systems and basic computer skills.
- Clerical or administrative experience
- Knowledge of healthcare terminology preferred.
- Basic computer program knowledge.
Fulltime- Onsite position
Monday to Friday
8:30am to 5:30pm
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