Care Coordinator

2 months ago


Huntington Beach, United States First Responders Wellness Full time
Job DescriptionJob DescriptionThe Care Coordinator position will assist in the coordination of department requests, such as critical incident responses, answering incoming calls and emails, collecting client information, and scheduling corresponding appointments. Care Coordinators work with internal systems, and our team of mental health professionals, to support scheduling requirements for contracted departments and their personnel. Responsibilities may also include documentation preparation and distribution, arranging meetings, generating reports, greeting clients, and maintaining files.Responsibilities:

Client Interaction:

  • Answer incoming calls and emails in a professional manner.
  • Greeting clients and prospective clients warmly and reminding them of upcoming appointments.
  • Provide exceptional customer service to all current and prospective clients.

Scheduling:

  • Coordinate and schedule appointments for client consultations, procedures, and visits with clinical personnel.
  • Ensure appropriate clinician assignments to meet the clinical needs of the client.
  • Ensure appropriate clinician’s assignments to meet the timing needs of the client.
  • Work closely with the clinical team to ensure seamless coordination and handle scheduling changes in a timely manner.
  • Resolve scheduling conflicts proactively.

Administrative Tasks:

  • Prepare and distribute documentation as required.
  • Arrange meetings and facilitate communication between team members.
  • Generate reports and maintain organized client files.

Additional Responsibilities:

  • Undertake other duties as assigned, contributing to the overall efficiency of the team.

Minimum Requirements:

  • High school diploma or equivalent. AA or BA preferred.
  • Excellent organizational, communication, and interpersonal skills.
  • Ability to thrive in a fast-paced environment.
  • Professional demeanor and experience in customer-facing roles.
  • Proficiency in scheduling systems and basic computer skills.
  • Clerical or administrative experience
  • Knowledge of healthcare terminology preferred.
  • Basic computer program knowledge.



Fulltime- Onsite position
Monday to Friday
8:30am to 5:30pm

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