Senior Director, Training
2 weeks ago
Born/Co-founded in 2009, Maison Francis Kurkdjian is a luxury fragrance house that carries the name of one of the most celebrated perfumers of our time. Based in Paris, Maison Francis Kurkdjian is a Maison housed under LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.
The Maison is known for its creativity, know-how, product quality, global upscale distribution, and customer experience. Designed out of the tradition of a luxury perfumery, the fragrance nevertheless advocates a contemporary vision of the art, of creating and wearing perfume. Maison Francis Kurkdjian has a very selective distribution network in more than 45 countries over the world within the ultra-premium segment of the market. In the US and North America, products are sold at Bergdorf Goodman, Neiman Marcus, and select Saks Fifth Avenue, Bloomingdales, Holt Renfrew and Nordstrom stores as well as the Maison Francis Kurkdjian boutique in the Miami Design District.
Maison Francis Kurkdjian is part of the LVMH Group.
Job DescriptionThe Senior Director of Training & Retail Excellence will strategize, lead, and implement all aspects of Education and Retail Excellence planning across the omnichannel journey in collaboration with global HQ. This role is responsible for managing structured training programs that meet the needs of the business, develop competencies, elevate storytelling, and improve the client experience. This full time, NY based position will oversee Field, Beauty Advisor, and in store team development with an acute focus on training elevation, a best-in-class luxury client experience, and consistency of retail excellence across all brand touchpoints to uphold the highest standards for our Maison.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Training
- Lead the roadmap planning driving the North America Training & Retail excellence strategy annually, with refinement seasonally and quarterly.
- Oversee end-to-end training program development and implementation across all brand touchpoints – delivering compelling content and elevating Maison storytelling
- Oversee Maison Francis Kurkdjian Field and in-store team onboarding programs in partnership with Field Leadership, HR, and HQ Training Team.
- Lead continuous education to ensure the Maison Francis Kurkdjian brand standards are being elevated with consistency and care, utilizing available tools and Maison resources
- Lead annual Training workshops, including Train the Trainer & Regional Summits
- Create leadership and team development programs centered around client service excellence and CRM recruitment and retention
- Fuel ongoing field coaching by establishing side by side in store with field teams to drive daily client experience standards and discipline
- Drive retention and leadership initiatives to ensure engagement and ongoing education with tenured Field team members.
- Track and share progress of training implementation and monitor quantitative and qualitative results
- Ensure the Maison Francis Kurkdjian brand identity and experience is respected in all the points of distribution, continuously liaising with the Field Team
- Support key launches & campaign moments with an educational approach that will elevate each and deliver extraordinary customer experiences
Retail Excellence
- Drive vision for Retail Excellence standards in North America region to ensure elevated standards are upheld and consistent in all points of distribution
- Drive retail excellence adapted to each partner and retailer
- Support vision to continue to elevate brand as key luxury leader in the industry
- Partner with our Maison Francis Kurkdjian global team to adapt and develop all curriculum and tools needed to deliver retail excellence in the North America market
- Oversee programs that supplement retailer CRM system maximization in partnership with BAs and Field Teams
- Partner with various NYO teams including marketing, sales, ecommerce and visual merchandising to ensure cohesion to the overall retail excellence standards
Eventing
- Concept and support execution of events that drive sales while elevating brand experience, driving strategic traffic at key moments to retail doors, and reaching new audiences
- Deliver breakthrough brand events that maximize sales and visibility by translating campaign creative and storytelling into extraordinary brand experiences
- Lead VIC events in key doors with top clients and brand advocates
- Redefine the Retail Event Strategy to balance the role of In Store and Offsite events, and sharpen the conceptual development and expression via event execution
Leadership
- Set and manage Training & Eventing Budget for North America
- Travel across North America to partner on field development, in store leadership development and ongoing consistency of the Maison Francis Kurkdjian Client Experience
- Collaborate with Field Teams to create accountability for client data capture and develop and execute training to support the CRM needs
- Lead annual Client Experience assessment in partnership with Field Leadership Teams
- Stay deeply immersed in industry trends and competitive best practices - to strategize opportunities for future planning
- Energizes and enables others
- 8-10+ years Training or Retail Excellence experience in luxury, prestige beauty and/or prestige retail sector
- Experience working with Retail and/or Wholesale, PR, CRM, Creative and Visual functions to enable 360 programming
- Strong communication skills - both written and verbal, including the ability to present and drive training
- Proven experience coaching and developing field teams to drive results.
- Proven experience monitoring, tracking, and reporting KPIs to fuel results
- Ability to lead, manage and develop a team as well as key capabilities
- Thinks strategically with an understanding of the marketplace and the consumer environment
- Some travel required
Additional Information
NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $165-185k.
-
Associate Director
2 weeks ago
New York, United States Training The Street Full timeTraining The Street (TTS) is the world's leading financial learning services company offering targeted and customized training courses to corporate and educational clients. Through the use of highly effective, intuitive teaching methods in an interactive, multimedia setting, our mission is to teach the everyday valuation techniques and financial modeling...
-
Float-Senior Director of Nursing
3 weeks ago
Edison, New Jersey, United States Sunrise Senior Living Full time: Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: Middlesex Country Metro Area Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best...
-
Director of Nursing
2 weeks ago
New York, United States Atria Senior Living Full timeThe Director of Nursing/Resident Services Director (RN) at Atria Riverdale will take total ownership of the Care Department. The Director will: Supervise, develop, and schedule the resident services staff according to Atrias policies, procedures and standards. Establish and maintain a medication system which adheres to state, federal and company laws,...
-
Director of Nursing
2 weeks ago
New York, United States Atria Senior Living Full timeThe Director of Nursing/Resident Services Director (RN) at Atria Riverdale will take total ownership of the Care Department. The Director will:Supervise, develop, and schedule the resident services staff according to Atria’s policies, procedures and standards.Establish and maintain a medication system which adheres to state, federal and company laws,...
-
Director of Nursing
3 weeks ago
New York, United States Atria Senior Living Full timeThe Director of Nursing/Resident Services Director (RN) at Atria Riverdale will take total ownership of the Care Department. The Director will:Supervise, develop, and schedule the resident services staff according to Atria’s policies, procedures and standards.Establish and maintain a medication system which adheres to state, federal and company laws,...
-
Senior Director of Technology
2 weeks ago
New York, United States Bernard Nickels & Associates Full timeSenior Director, IT Operations POSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to clients business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants, meets...
-
Senior Director of Technology
2 weeks ago
New York, United States Bernard Nickels & Associates Full timeSenior Director, IT OperationsPOSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to client’s business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants,...
-
Senior Director of Technology
3 weeks ago
New York, United States Bernard Nickels & Associates Full timeSenior Director, IT OperationsPOSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to client’s business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants,...
-
Senior Director of Customer Service
3 weeks ago
New York, United States Tandym Group Full timeA healthcare organization in New York is actively seeking an experienced and proven leader to join their staff as their new Senior Director of Customer Service. In this role, the Senior Director of Customer Service will direct all phases of operations and process improvement through establishing both rigorous KPIs and metrics with the goal of first-call...
-
Senior Director of Customer Service
2 weeks ago
New York, United States Momentum Resource Solutions Full timeJob DescriptionJob DescriptionSenior Director of Customer ServiceHybrid Schedule The Senior Director of Customer Service will have a broad set of responsibilities that will encompass the following:Manage and direct all aspects of call center operations in a manner that builds a strong workplace culture that maximizes both staff and customer satisfaction...
-
New York, United States AMS Staffing Inc. Full timeOur client, an AM Law 100 firm, is looking to hire a Senior Professional Development and Training Manager at their offices in New York City. This is a full time, direct hire role that will allow for a hybrid work week (3-days a week onsite). The position will pay an annual base salary of $175K to $225K plus a performance based bonus and excellent benefits...
-
Senior Director of Facilities
2 weeks ago
New York, New York, United States Cobalt US Full timeSENIOR DIRECTOR OF FACILITIESSUMMARY:The Senior Director will be responsible for the oversight and coordination of the Facilities division across the organization in Westchester and New York City. This position will be responsible for managing the performance, budgeting and compliance aspects of the division and will work closely with other departments that...
-
Area Director of Sales/Regional Sales Manager
3 weeks ago
New York County, New York, United States Sunrise Senior Living Full time: Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 6th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME: The Apsley Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that I've ever...
-
Senior Director of Development
2 weeks ago
New York, United States Partners for Dignity and Rights.org Full timePosition Description: The Senior Director of Development works closely with the Co-Executive Directors to develop, oversee, and implement the organization's development strategy and provide visionary, strategic leadership to obtain transformational and general support funding for the organizations current and future goals. The position is part of the...
-
Senior Director
7 days ago
New York, United States NYC Health Hospitals Full timeEmpower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...
-
New York, New York, United States Paramount Full timeWe are seeking an experienced and results motivated Director or Senior Director of Treasury & Capital Markets to join our team in New York City This person will play a pivotal role in leading all aspects of Paramount's capital framework, with responsibilities including management of the debt portfolio and leading new capital markets executions to name a few....
-
Senior Director of Facilities
3 weeks ago
New York, United States Cobalt US Full timeSENIOR DIRECTOR OF FACILITIESSUMMARY:The Senior Director will be responsible for the oversight and coordination of the Facilities division across the organization in Westchester and New York City. This position will be responsible for managing the performance, budgeting and compliance aspects of the division and will work closely with other departments that...
-
Rn Instructors for Pca Training Program
3 days ago
New York, United States Helping U Homecare Training School, Inc. Full time**We need a daytime teacher at this time - 40 hours for the PCA course and 80 hours for the HHA Course, 9am-4pm, **_ Must be able to teach the trainees on both theory and skills according to the NYSDOH/BPSS curriculum for HHA/PCA training Keep records for each trainee according to the requirements of BPSS and works with the Director regarding overall...
-
Senior Director of IT
7 days ago
New York, United States Relate Search Full timeAre you an experienced IT leader with a passion for driving transformative projects? If so, we have an exciting opportunity for you! Our client, a dynamic manufacturing and distribution organization committed to delivering high-quality products and services to their customers, has engaged us on a search for a Senior Director of IT. With a focus on innovation...
-
Float-Senior Director of Nursing
1 week ago
Middlesex County Metro Area - Edison, New Jersey 08817 United States Sunrise Senior Living Full timeOverview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air."- Sunrise Leader At Sunrise, our Senior Resident Care Director (Sr. RCD) is responsible for providing overall...
