Senior Director of Technology
4 weeks ago
Senior Director, IT Operations
POSITION OVERVIEW
Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to client’s business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants, meets established deadlines, and are within IT budgetary parameters.
In addition to managing these outcomes, the Senior Director will have direct accountability and management responsibilities for the Network/Help Desk and Multimedia departments within the IT group.
The Senior Director will work closely with the CIO to generate and execute strategic IT goals and initiatives, the development of which will be informed by working collaboratively with and getting input from a variety of business team stakeholders across the organization to ensure requested requirements are being incorporated into the work undertaken in IT. In addition, the Senior Director will manage outside consultant relationships retained to support the technological needs of the organization.
A key responsibility of this role will be to provide leadership to client's team of IT professionals. An important goal will be to continually improve IT services and ensure that the group is capable of anticipating, preventing, and responding to events that disrupt client's business and/or technical operations, making sure IT resources are leveled and efficient, and eliminating duplication and waste in development work.
The Senior Director will also oversee the development of the annual IT budget.
KEY RESPONSIBILITIES
The Senior Director will assess and put into place measures that detect technology problems across the IT group and ensure that teams are activated quickly to resolve problems when they arise.
Evaluate current processes in Multimedia and implement long-term improvements with regard to reliability and reducing outage frequency and duration in the delivery of client's live and archived continuing legal education programs.
Maintain a modern and cost-effective broadcast and on-demand video delivery tech stack, develop a strategy to keep systems in top condition, and execute a sound procurement strategy.
Ensure that the Network/Help Desk group is maximizing support of the staff’s tech needs, as well as implementing high standards of IT security protection and compliance with any required certifications.
Serve as a key leader in the IT department, working collaboratively with all teams within the group. This requires building strong inter-departmental relationships, influencing decisions, and guiding teams towards shared objectives in operational reliability and customer/staff support.
Provide feedback and ideas across IT while striving for operational excellence, and across the organization for responsive incident management. Oversee operational reliability across all IT domains, including website, cloud data center, and business systems uptime. Foster a culture of high reliability standards and continuous improvement.
Customer service is a cross-organizational responsibility. This role will coordinate with Customer service and other departments to ensure they have the best guidance for how to respond to customer complaints and that departmental SOP meets our regulatory and contractual obligations. Response to complaints will involve communication and guidance to staff in all IT teams.
Provides supervision, leadership and mentoring to staff in assigned IT groups.
Manage employee relations issues that may arise within assigned IT departments in a professional and timely manner.
Responsible for developing and presenting annual and mid-year performance appraisals to direct reports, and reviewing and providing input on appraisals written by managers in Multimedia and Network/Help Desk for their teams, as appropriate.
Leads the process for the development of the annual IT budget, with support from the Manager, IT Administration. The Senior Director will be accountable for ensuring the IT department adheres to the approved budget for the group.
Works with CIO to develop strategic, operational, and capital budgets.
Other duties, as assigned.
SUPERVISORY RESPONSIBILITIES
Associate Director, Multimedia Services and Director, Network Operations will report to the Senior Director.
QUALIFICATIONS AND REQUIREMENTS
Bachelor's Degree with a concentration in Computer Science/Information Systems or related business fields such as business management, finance and/or analytics required.
6-10 years’ experience in staff leadership and management in IT environment required.
2-4 years’ experience in project management is essential.
Business experience in an IT environment is strongly preferred.
Experience in the fields of Network, IT Infrastructure, IT Security and/or Help Desk strongly preferred.
Knowledge of computer programming and analytical capabilities is valuable.
Background in video/audio production, presentation technologies, live event production, live webcasting or encoding is a plus.
Experience developing and being responsible for adhering to budgets is required.
Experience working with software applications for reporting and budgets is a plus.
Excellent written and verbal communication skills required.
-
Senior Director of Technology
3 weeks ago
New York, United States Bernard Nickels & Associates Full timeSenior Director, IT Operations POSITION OVERVIEW Reporting to the CIO, the Senior Director, IT Operations is responsible for ensuring the various segments of the IT department are providing the required tech support to clients business teams in a manner that considers use of efficient processes, optimal deployment of IT staff and external consultants, meets...
-
Director of Information Technology
1 week ago
New York, United States Gotham Technology Group Full timeTitle: Director Information Technology & ServicesLocation: Hybrid in NYC (10016)Duration: FTE/PermanentSalary: 190-200kKey ResponsibilitiesDefines a technology strategy for the use of IT systemsLeads the strategic planning of IT resources and develops, manages, and presents the departments portfolio of projects and initiativesNavigate a complex, multi-level,...
-
Director of Information Technology
1 week ago
New York, United States SourceFactor Full timeSourceFactor is conducting a search for a Senior Director of Information Technology. This is a hybrid role, with the expectation of 3 days per week in the Northern Virginia office. Our client is a mid-sized manufacturing company (1,000 employees) headquartered in Northern Virginia, with operations throughout the mid-Atlantic region. The Senior Director of IT...
-
Senior Director of Technology
3 weeks ago
New York, United States Solomon Page Full timeOur direct client in the software industry is looking for a Senior Director of Technology to join their team. This role is remote. Responsibilities: Manage and guide team development efforts towards successful project delivery Provide technical leadership through coaching and mentorship Maintain high standards of software quality within the team by...
-
Senior Director of Technology
4 weeks ago
New York, United States Solomon Page Full timeOur direct client in the software industry is looking for a Senior Director of Technology to join their team. This role is remote. Responsibilities:Manage and guide team development efforts towards successful project deliveryProvide technical leadership through coaching and mentorshipMaintain high standards of software quality within the team by establishing...
-
Senior Director of Technology
3 weeks ago
New York, United States Solomon Page Full timeOur direct client in the software industry is looking for a Senior Director of Technology to join their team. This role is remote. Responsibilities:Manage and guide team development efforts towards successful project deliveryProvide technical leadership through coaching and mentorshipMaintain high standards of software quality within the team by establishing...
-
Senior Director of IT
2 weeks ago
New York, United States Relate Search Full timeAre you an experienced IT leader with a passion for driving transformative projects? If so, we have an exciting opportunity for you! Our client, a dynamic manufacturing and distribution organization committed to delivering high-quality products and services to their customers, has engaged us on a search for a Senior Director of IT. With a focus on innovation...
-
Director of Information Technology
2 weeks ago
New York, United States Pure Talent Consulting Full timeDirector of Information Technology Job Summary: The Director of Information will play a pivotal role in our organization’s technology strategy, overseeing the management and enhancement of our IT infrastructure, systems, and processes. Reporting to the Director of Operations and Technology, the Director of IT will lead a team responsible for ensuring the...
-
Director of Information Technology
2 weeks ago
New York, United States New York Technology Partners Full timeOur company, New York Technology Partners, is recruiting for one of our elite customers in Rochester. The role involves global leadership of the information technology department, ensuring the consistent adoption of modern IT software and technologies to enhance process efficiency. This position is responsible for designing and continuously auditing the...
-
Director of IT Technology
3 days ago
New York, United States Daily Racing Form Full timeKey Responsibilities: Technology Strategy: Develop and execute a comprehensive technology strategy aligned with the company's goals and objectives. Continuously evaluate emerging technologies and industry trends to drive innovation and maintain a competitive edge. It will be important to keep the infrastructure current and prevent obsolescence to position...
-
Director of Technology
1 week ago
New York, United States FAC Services, LLC Full timeAbout FAC Services FAC Services is a professional firm that provides business services to architecture, engineering, and construction service firms. Our focus on high quality, timely and trusted business services allows our partners to focus on advancing their strategic goals and priorities. We maintain the highest ethical standards and personalized services...
-
Director of IT Technology
2 weeks ago
New York, United States Sports Information Group LLC Full timeJob DescriptionJob DescriptionKey Responsibilities:Technology Strategy: Develop and execute a comprehensive technology strategy aligned with the company's goals and objectives. Continuously evaluate emerging technologies and industry trends to drive innovation and maintain a competitive edge.It will be important to keep the infrastructure current and...
-
Director of Information Technology
3 weeks ago
New York, United States RAB Lighting Full timeRAB Lighting, an established leader in the LED lighting industry, is seeking a Director of IT with a proven track record of supporting organizational strategy through hands-on execution. If you have a passion for technology and excel in a collaborative team environment, we want to hear from you! The Director of IT will collaborate closely with our in-house...
-
Director of Global Information Technology
4 weeks ago
New York, United States New York Technology Partners Full timeOur company, New York Technology Partners, is recruiting for one of our elite customers in Rochester. The role involves global leadership of the information technology department, ensuring the consistent adoption of modern IT software and technologies to enhance process efficiency. This position is responsible for designing and continuously auditing the...
-
Global Credit
4 days ago
New York, United States JPMorgan Chase & Co. Full timeAs a Executive Director, senior desk analyst, you will work collectively with traders and sales to generate ideas and make secondary markets in high grade/high yield bonds/ CDS, CL - Os, distressed bonds, loans, trade claims, indices, exotics, and il Director, Executive, Analyst, Senior, Credit, Global, Technology, Banking
-
Senior Manager, Technology, Reporting
3 weeks ago
New York, United States Elevate Full timeJob DescriptionJob DescriptionSalary: Position Title: Senior Manager, Technology, Reporting and Analytics Business Unit: Programs Reports To: Director of...
-
Senior Manager, Technology, Reporting
2 weeks ago
New York, United States Elevate Full timeJob DescriptionJob DescriptionSalary: Position Title: Senior Manager, Technology, Reporting and Analytics Business Unit: Programs Reports To: Director of...
-
Senior Admissions Officer/Assistant Director
6 days ago
New York, United States New York University Full timeRecruits, evaluates, and participates in the selection of candidates for admission to meet specific enrollment goals that aim to bring in a high-quality and diverse student body. Liases with all organizations and individuals involved in the admission Director, Officer, Admissions, Assistant, Senior, Diversity, Technology
-
Senior Director of Medical Directors
2 weeks ago
New York, United States NYC Health Hospitals Full timeMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...
-
Senior Director
2 weeks ago
New York, United States NYC Health Hospitals Full timeEmpower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...
