Bi-Lingual Customer Care Specialist

1 month ago

Salt Lake City, United States Girl Scouts of Utah Full time
Job DescriptionJob Description

Girl Scouts of Utah is hiring a Bi-Lingual full-time Customer Care Specialist

Do you want to be a part of an organization that makes a difference in the lives of others?

Do you have strong English and Spanish communication skills and enjoy working with adult staff and volunteers?

Do you have a passion for building Life Skills, the Outdoors, STEM, and/or Entrepreneurship?


ABOUT GIRL SCOUTS OF UTAH (GSU):

GSU's mission is to build girls of courage, confidence, and character, who make the world a better place. The Girl Scout leadership activities are organized around 3 keys of leadership: Discover, Connect, and Take Action, and are based on the values of the Girl Scout Promise and Law.

GSU offers:

  • Competitive Wages
  • Excellent Health, Life and Supplemental Insurance
  • Free Employee assistance program to support your Mental Health
  • 401(k) Retirement benefits - with up to a 4% match, vested immediately
  • Work-Life Harmony
  • Professional growth, Development and Tuition Reimbursement Opportunities
  • Opportunity to participate in Employee Resource Groups designed to impact DEIRJ
  • GENEROUS Paid Time Off: 45 days per year total

A day in the life of the Customer Care Specialist:

The Customer Care Specialist is a full-time role dedicated to ensuring a high-quality experience for all customer inquiries at the first point of contact, while also providing extensive administrative and organizational support to internal customers. Responsibilities include greeting, assisting, and providing information to visitors, supporting daily retail operations, and assisting with customer care. The Customer Care Specialist works collaboratively with other members of the staff team to realize the council's strategic vision, along with its short- and long-term objectives and project initiatives.

Requirements for the Bi-Lingual Customer Care Specialist:

  • Bi-lingual English/Spanish oral and written communication skills required.
  • Minimum one year in-person office and customer service experience.
  • High school diploma or equivalent.
  • Associate's or higher, or 2 years of related experience.
  • 1+ year of previous experience in Girl Scouts (volunteer or staff) preferred.
  • Excellent customer service, prioritizing and problem-solving skills
  • Strong communication skills in written, verbal, and virtual delivery.
  • Skilled in reading, writing, speaking, and translating between Spanish and English
  • Proficient in Microsoft Office Suite including Outlook, Power Point, Word, and Excel.
  • Strong organizational skills and attention to detail.
  • Able to manage multiple projects concurrently in a deadline-driven environment.
  • Demonstrated ability to maintain confidentiality with work-related information.
  • Capable of receiving and implementing feedback effectively.
  • Skilled in establishing and maintaining effective interdepartmental relationships.
  • Collaborative, transparent, and inclusive work approach.
  • Ability to work a flexible schedule including evenings and weekends, as needed.
  • Proficient in Salesforce, Looker, Hybris, Utlracamp software platforms
  • Travel throughout council jurisdiction up to 10% of the time.
  • Must have a reliable vehicle for transportation, current Utah driver's license, and automobile insurance.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND RACIAL JUSTICE:

Girl Scouts of Utah embraces a pluralistic movement committed to understanding our similarities and differences, building relationships, and promoting a dialogue of acceptance and respect. We believe we are stronger when we include diverse perspectives, experiences, and approaches.

Statistically, women, specifically women of color, only apply for jobs for which they meet all qualifications. In order to increase diversity and equity in our hiring process, we encourage you to apply even if you don't meet all posted requirements.


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