System Administrator, Level 1

2 weeks ago

Annapolis Junction, United States Independent Software Full time
Job DescriptionJob Description

What you will be doing

As a System Administrator, Level 1, you will be responsible for technical support and troubleshooting to network desktop, and /or systems hardware and software.  

Requirements:

  • Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the help desk by users of cloud infrastructure
  • May coach and provide guidance to less-experienced professionals
  • Must be available to work the following shifts:  2pm-10pm Mon-Fri Shift or 3pm-11pm Mon-Fri Shift
  • Must be  able to train Mon-Fri 6am-2pm for approximately the first 2-4 months

Experience and Education: 

High School or GED and 10 years experience or a Bachelors degree and 5 years of experience. 

Certification: 

IAT Level 1 certificate is required within 6 months of start date

Clearance Required:   Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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