RM System Administrator Level 2 with Security Clearance

3 weeks ago

Annapolis Junction, United States Jovian Concepts Full time

* Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. * Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc. * Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. * Provides support for the dispatch system and hardware problems and remains involved in the resolution process. * Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance * The Level 3 System Administrator (SA) shall possess the following capabilities: * Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems * Manage the daily activities of configuration and operation of IT systems * Provide assistance to users in accessing and using IT systems * Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc. * Provide support for the escalation and communication of status to agency management and internal customers * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide in-depth experience in trouble-shooting IT systems * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets * Provide support for the dispatch system and hardware problems and remains involved in the resolution process * Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. * Support the design of systems, mission architecture and associated hardware. * Possess working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture. (SOA) * Analyze and resolve complex problems associated with server hardware, applications, and software integration. Requirements * An active and current TS/SCI Clearance with Polygraph is required to be considered. * Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity are required. * Bachelor's degree in a technical discipline from an accredited college or university is required. * Five (5) years of additional SA experience may be substituted for a bachelor's degree.

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