Field Supervisor

Program Summary

Philadelphia Family Voices is Philadelphia’s first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, advocacy and support.

Position Summary

Reports to: Program Manager

Direct Reports: External Family Peers/Navigators

Status: Exempt; 35-hour workweek; may include evenings and weekends

The Field Supervisor will partner with the Program Manager to oversee the operations of the Behavioral Health (BH) and/or Autism Spectrum Disorder (ASD) Team and collaborate with community stakeholders to provide quality programing and services. The Field Supervisor is responsible for direct supervision of the staff, coordination of referrals and day-to-day operations, and serves as immediate liaison to external partners for embedded direct reports.

Leadership Summary:

• Establish and maintain strong effective relationships with the Program Supervisor and/or Manager, Philadelphia Family Voices staff, management, and key stakeholders.
• Establish and maintain strong effective relationships with members of the community, including:
  • Families and youth
  • General public
  • Community agencies and organizations
  • The Philadelphia child serving systems [Department of Human Services (DHS), Juvenile Justice (JJ), Early Intervention (EI), Autism related services and programs
  • Schools and Education System
  • Community Behavioral Health (CBH)
  • Administrators/staff of Philadelphia Department of Behavioral Health & Intellectual Disabilities (DBHIDS).
• Promote a positive public image of all PFV programs and serve as a representative in assigned committees, task forces, as well as other meetings.
• Promote and model high ethical, professional and respectful behaviors both within Philadelphia Family Voices and externally.

Key Duties & Responsibilities:

Administrative

• Engage in the human resource operations processes:

• • Provide program specific orientation and training to new staff;
  • Identify and track staff training and development.

• In collaboration with Manager, ensure adherence to contracts, quality implementation and reporting requirements of the programs:

• • Prepare reports as required;
  • Ensure consistent and high-quality program services;
  • Ensure that accurate results are gathered from the database/EHR in written and/or graph format for review.

• Attend all required meetings/conference calls in the community in a professional manner.
• Other duties as assigned.

Program and Staff Responsibilities:

• In collaboration with the Program Manager, interview, hire and develop staff for the assigned team; prepare written staff evaluations for direct reports.
• In conjunction with Program Manager, identify and address staff performance concerns.
• Provide weekly strengths-based supervision and mentoring to direct reports; set agendas and facilitate team meetings monthly.
• Schedule on-site visits with external staff weekly (or bi-weekly at a minimum) to provide in-person supervision and support; develop and maintain ongoing relationships with external partners; provide reports and updates to external partners as needed.
• Track data including demographics of families served, staff productivity, outcomes and other relevant trends for operational use and reports.
• Oversee programs and operations to ensure workflow is open among and across teams and that services meet PFV’s best standards; assign caseloads and notify Program Manager in advance of need for waiting list.
• Provide support and/or training to staff in program-related skills, policies, procedures, and regulations; ensure staff follow the team’s manual expectations. Attend family/provider meetings with staff for complex or unusual situations.
• Update Program Manager with staff performance challenges, unusual family situations, incidents, mandated reporting situations, and other challenges or concerns.
• Oversee the development and staff assignment of family support groups, workshops, trainings, and education; assist with recruiting individuals to attend.
• In collaboration with the Program Manager, assist with marketing strategies:

• • Identify areas of need for outreach within the community and other system partners;
  • Contribute to social media and website content;
  • Identify and attend relevant community events and resource fairs;
  • Develop, oversee and/or facilitate presentations and trainings (in-person and virtual).

• Promote team building by maintaining a Trauma-Informed, Resilience-Oriented and Equitable Care (TIROE) environment.
• Participate in planning and implementing collaborations internally and between Family Peer and its partners; maintain strong positive working relationships with the PFV team, community and our partners.
• Responsible for working directly with families based on waitlist and/or staff coverage needs.
• Other duties as assigned.

Electronic Health Record (EHR) Data Base

• Responsible for oversight in data entry to ensure that participant data is entered in the Electronic Healthcare Records/ Program Database system upon intake.
• Ensure all participants’ contacts are documented in EHR/Database according to agency polices.
• Review and approve staff’s documentation according to best practice and funder regulations.
• Ensure staff document all services and activities (i.e. trainings, system meetings) according to agency policies.

Education, Knowledge, Skills & Abilities:­­­­­­­

Minimum Experience

• Parent/guardian with direct experience raising a child with mental health or emotional challenges who has utilized the local child serving systems.
• Ability to use lived experience to support other families.
• Minimum of three years’ experience working to support children, young adults and/or families impacted by behavioral and/or mental health challenges and/or autism, or other significant experience working with the disability community.
• Two Years’ experience in direct supervision and/or training of staff required.
• Completion of Family Peer Support training, Family Peer Support Supervisor training, and Autism Family Peer Support* training within 3 months of hire.

*the Autism Family Peer Support training is required for the Supervisor on the ASD Team only

• Minimum of three years’ experience/knowledge of Philadelphia child-serving systems and resources for children/adults with autism or behavioral and/or mental health challenges including diagnostic process, early intervention, special education/IEP process, and treatment options.
• Two years’ experience with fee-for-service programs, and/or knowledge of billable services, and/or documentation of services.
• Three years’ experience with administrative tasks, such as tracking/monitoring data, documentation, etc.
• Child Abuse, FBI Fingerprints, and Criminal Background Clearances.
• Reliable mode of transportation.

Preferred Experience Requirements

• Knowledge of or training in Systems of Care and trauma informed care.
• Experience with Child and/or Family Advocacy.
• Experience working with and understanding of billable service with the Medicaid system.
• Philadelphia County Resident.

Minimum Education Requirements

Bachelor’s Degree, or

High School Diploma/ GED with 3 years’ supervisory experience, plus 5 years’ experience working with families/children in other systems, plus 5 years’ experience/knowledge of Philadelphia resources, plus 3 years’ experience with administrative tasks.

Preferred Education Requirements

Bachelor’s Degree.

Required Skills

• Demonstrated effective written and verbal communication skills.
• Ability to interact with families and other external parties effectively and professionally.
• Possess excellent computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.
• Strong supervisory skills and competency.
• Ability to be flexible, collaborative, and creative.
• Excellent communication, listening and interpersonal skills including public presentations.
• Negotiation and conflict resolution abilities.
• Utilizes a strength-based perspective.
• Ability to maintain regular and punctual attendance; available for flexible work schedule including evenings and weekends as needed.

Physical Requirements

• Able to sit/work at a computer and perform general office functions.
• Able to travel within the community that may not be handicap accessible, including stairs.
• Able to use public transportation and/or drive around the city, including in inclement weather.
• Able to carry computer equipment to external sites as needed.
• Able to communicate clearly with others; possible exposure to vulgar or inappropriate language or gestures.

Working Environment

Work in a variety of settings, including but not limited to:

• Philadelphia Family Voices office,
• ZOOM or other approved digital meeting platforms,
• Community settings and schools,
• Family’s homes,
• Treatment programs and Children’s Crisis Response Center (CRC),
• Family Court,
• Community Behavioral Health office.