Customer Service Manager

3 weeks ago


Alpharetta, United States American Pride Bank Full time
Job DescriptionJob Description

American Pride Bank is coming to North Point Parkway in Alpharetta. We are searching for a Customer Service Manager with Business Development experience to join our team. The ideal candidate will be someone with an existing network/client base in the Alpharetta area. Currently the employee will work to develop new business and customer relations. The employee will also need to be someone who can plan, direct, and organize the daily operational activities of our branch once opened.

Essential Functions

  • Maintain knowledge of banking products, programs, services, and promotions.
  • Identify and pursue new customer prospects within the Alpharetta area.
  • Proactively cross sell and refer all appropriate Bank products and services such as Business and Personal Banking services, Report Deposit and Merchant Services.
  • Educate customer on how American Pride Bank services can benefit them.
  • Grow new deposit/loan relationships within the Alpharetta area.
  • Assist Commercial Relationship Manager(s) with completing loan documents.
  • Be involved in community activities within the market to help grow our brand.
  • Responsible for achievement of branch sales and service objectives as set by Bank leadership.
  • Able to oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
  • Responsible for optimizing use of resources to meet operational needs of the branch.
  • Able to manage branch safety and compliance.
  • Ensures compliance with State and Federal rules, regulations, and laws.
  • Able to lead training and staff meetings.
  • Demonstrates strong communication skills (written and verbal).
  • Effectively respond to customers' needs.

Required Education, Experience and Skills

  • High school diploma required. Bachelor's degree in business, finance, or a related field preferred. Will accept equivalent banking industry experience in lieu of Bachelor's degree.
  • 2 years banking experience in branch management or retail banking with a focus on business development or relationship management.


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