Customer Service Specialist

1 month ago

Alpharetta, United States Valinge North America Full time
Job DescriptionJob Description

Job Summary

 

Our growing flooring manufacturing business is looking for a skilled problem solver to join our team as a Customer Service Specialist. We need an enthusiastic individual who can listen to customer services issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

 

Customer Service Lead Responsibilities and Duties

 

· Answer incoming customer calls regarding billing issues, product/service questions and general client concerns

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

· Update customer information in the customer service database during and after each call

· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

· Impact the company’s bottom line by problem solving any and all service and related issues

· Maintain customer accounts, as well as order entry

· Point person for mailing support marketing materials to customers and clients

· Support field sales personnel and team management as needed

 

Customer Service Lead Qualifications and Skills

 

· Must have a minimum of 3-5 years customer service experience

· High School Diploma, College Degree preferred

· Excellent verbal and written communication skills

· Ability to remain professional and courteous with customers at all times

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Knowledge of all Microsoft Suite applications

· Ability to work autonomously in a small company environment

 

Company DescriptionVälinge Flooring is a part of Välinge Innovation AB – a Swedish innovation and floor producing company based in Viken. During 2021 we launched our first hardwood flooring products to retailers in the US, under the name Välinge Flooring. Our patented technologies Woodura® and 5G® are already well proven, and our R&D facility in Viken is considered to be one of the world's most advanced R&D center related to laminate, wood and wood-powder based flooring technology.Company DescriptionVälinge Flooring is a part of Välinge Innovation AB – a Swedish innovation and floor producing company based in Viken. During 2021 we launched our first hardwood flooring products to retailers in the US, under the name Välinge Flooring. Our patented technologies Woodura® and 5G® are already well proven, and our R&D facility in Viken is considered to be one of the world's most advanced R&D center related to laminate, wood and wood-powder based flooring technology.

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