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Line Service Technician

2 months ago

McKinney, United States Cirrus Design Corporation Full time
Job DescriptionJob Description

Job Summary

The Cirrus Aircraft Line Service Technician ensures every customer receives excellent service by providing a safe, clean, welcoming, and comfortable aviation experience. The primary duties of the Line Service Technician surround fueling, servicing, towing, and marshalling aircraft. He or she also assists with aircraft deliveries, servicing, detailing, and other guests’ needs while adhering to the Cirrus Service Culture handbook.

Secondary duties include assisting Factory Service Center, Flight Operations, and Ownership team members with various tasks to ensure world-class lateral and outward service.

Duties and Responsibilities/Essential Functions

  • Provide the highest level of safety and service possible in a dynamic and challenging work environment.
  • Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
  • Marshall incoming aircraft and provide a warm welcome to guests.
  • Park and secure aircraft as appropriate.
  • Assist guests with luggage, provide refreshments, and record guests’ needs in a professional manner.
  • Provide or arrange for transportation for guests, to include operating company vehicles.
  • Independently and proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
  • Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with XM and Connext subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
  • Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
  • Maintain fueling and customer records in CRM software.
  • Arrange catering and other amenities for guests and Cirrus events.
  • Assist with aircraft delivery preparation.
  • Ensure cleanliness and tidiness of the Delivery Center, storage hangars, ramp areas, office and desk space, and other storage areas.
  • Organize and maintain Line and Flight Operations equipment inventory.
  • Assist with general cleaning of assigned area.
  • Perform other duties as requested, directed or assigned.
  • Regular, reliable, and predictable attendance.
  • Company vehicle driving requirements estimated at 10%; must have valid driver’s license and acceptable driving record.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • High School Diploma or GED
  • Background in customer service, line service, or related field preferred
  • Valid State driver’s license
  • Excellent customer service and written and verbal communication skills required. Applicant must be able to work as part of a team, as well as individually. Weekend or after-hours work may occasionally be required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Communicates Effectively: Develop and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  • Ensures Accountability: Holds self and others accountable to meet commitments.
  • Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Ensures Exceptional Customer Service:

  • Energizes the Cirrus Service Essentials
  • Strives to improve service performance.
  • Anticipates guests' needs and responds promptly.
  • Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints.

 Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.