Client Technology Analyst I-II _ Onsite _ Corpus Christi, TX

1 month ago


Corpus Christi, United States Kaeppel Consulting Full time
Job DescriptionJob Description
Job Title:
Client Technologies Analyst I-II (Temporary 90-Day Role)
Department:
User Support Services
Job Location:
Corpus Christi, Texas
Job Type:
Temporary Staff (90-Day Role)
Job Description:
Kaeppel Consulting is seeking a Client Technologies Analyst I-II for a 90-day temporary role for a client in the higher education industry located in Corpus Christi.
Purpose:
The Client Technologies Analyst will perform complex and specialized client technology support functions under general supervision, including troubleshooting, analysis, research, debugging, and problem-solving.
Responsibilities:
Level 1:
  • Diagnose and repair hardware/software failures.
  • Install, upgrade, and configure hardware and software.
  • Facilitate new computer setups, including application and data transfers.
  • Utilize software tools to maintain and configure desktop computers.
  • Monitor and maintain system security.
  • Track and assist in equipment repair work orders.
  • Attend training, assist in research, and test new technologies.
  • Provide consultative and technical services.
  • Assist in training and coordinating tasks for student workers.
  • Perform other duties as assigned.
Level 2:
  • Install, upgrade, and configure complex personal computing device hardware and software.
  • Administer large audio-video systems.
  • Troubleshoot and repair hardware and software for audio-video systems.
  • Research and recommend audio-video systems hardware and software purchases.
  • Support special events on campus, including audio-video requirements.
  • Participate in planning and coordinating operational matters.
  • Support new technology deployments and system integration testing.
  • Perform other duties as assigned.
Qualifications:
Level 1:
  • Bachelor’s degree.
  • Four months of related experience (substitution of additional experience for education possible).
  • High School Diploma & Four (4) years of experience and Four (4) months of related experience. 

    ○ Associates degree and Two (2) years and (4) months of related experience. 
     
  • Additional experience may be considered as a substitution for the minimum education requirement:
Level 2:
  • Bachelor’s degree in an applicable field. Three years of related experience. Additional experience/education may be used as a substitute for the minimum education/experience requirement
  • Associate's Degree and Five (5) years or related experience. 

    ○ Master's degree and One (1) years of related experience. • 

    • Knowledge of word processing and spreadsheet applications. Knowledge of advanced analysis, troubleshooting, problem-solving, client relations skills, requirement assessment and analysis, project management methodology, context and interrelationships, and proficiency of the Information Technology Interface Library (ITIL).
  •  Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills.
  • Knowledge of word processing and spreadsheet applications.
  • Advanced troubleshooting and problem-solving skills.
  • Excellent written communication, analytical, interpersonal, and organizational skills.


 

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